The Xiaomi Authorized Store at JEM is Singapore's trusted destination for cutting-edge technology and innovative lifestyle products from the globally renowned Xiaomi brand. Located at #04-56 of JEM shopping mall, this authorized retailer is jointly managed by Xiaomi and ERA International Network, one of Singapore's official Xiaomi distributors. After a recent renovation completed in April 2025, the store features a refreshed layout, improved space utilization, and an even greater range of product variety. Open daily from 11:00 AM to 9:00 PM, the JEM location provides convenient access to Xiaomi's latest innovations for tech-savvy consumers and newcomers alike.
This store offers comprehensive access to Xiaomi's extensive product ecosystem, including the latest smartphones, wearable devices, smart home products, and innovative lifestyle accessories. The knowledgeable staff provides in-depth product demonstrations, allowing customers to experience devices firsthand before purchase. Whether you're interested in the latest Xiaomi smartphones with advanced camera systems, smart band wearables, air purifiers, or IoT home devices, the store stocks a diverse selection of products suitable for every need and budget. The team also provides backup and restore assistance for devices, ensuring your transition to Xiaomi products is seamless.
At the Xiaomi Authorized Store JEM, customers receive comprehensive guidance on using various Xiaomi products and benefit from official warranty support. The store's prime location in JEM shopping mall makes it easily accessible from Jurong East MRT station and the surrounding area. Whether upgrading your tech arsenal or exploring Xiaomi's innovative ecosystem for the first time, the friendly and knowledgeable team at JEM is ready to help you discover products that enhance your digital lifestyle.
I’ve always been a loyal fan of Xiaomi and have made many purchases at this store. But today’s experience was honestly disappointing, to say the least.
Because I was only buying a pair of earphones, the staff clearly didn’t think I was worth their time. They left me aside and walked out of the store like I wasn’t even there. Wow — so I guess service quality here depends on how much you spend?
To make things worse, I intended to pay using ShopBack (which I use regularly), but the staff didn’t even ask and went straight for card payment. When I said I wanted ShopBack, he just flatly said “no.” No explanation. No effort. Just… “no.” Is that how you treat returning customers now? Because something tells me this wasn’t about policy — it was just laziness.
I’ve always supported Xiaomi, but this kind of store experience really makes me question whether that support is still worth it. Xiaomi HQ — please get your act together, because your brand image is only as strong as your front-line staff.
Bee Leng Ng
My friend and I were at the store from 3.30 to 6 pm yesterday (19/8).We each bought a phone and were attended to by a very helpful and patient gentleman who assured us that we could walk in anytime should we need further assistance. I did exactly that around noon today. This time I was attended to by a youngish fella. While he addressed some of my concerns, towards the end he curtly and impatiently told me that if I had no other questions, he had to attend to other customers. Later I approached him to tell him that he could have shown more empathy to a senior citizen as I needed more time to gather my thoughts. Instead of apologising,he was defensive, insisting that he did help me!
Lim Lim
Very lousy and rude shop assistant , refuse to serve us and lie to us that e5 model cannot connect to apps and refuse to give his name
Desmond Lim
Horrible customer service from the Jem outlet. I wanted to enquire about the handheld vacuum cleaners and ended up had to “beg” to be served. Despite seeing customers streaming into store, the sales personnel just gave a stare and continued to unpack their new merchandise’s. When I approached for the second time, they were reluctant and used their merchandise to show their temper by dropping the carton box on the floor loudly. Utterly ridiculous.
Positive Reviews
JG Chua
Fantastic service by two of the staff (Lim & Lawrence), we bought 2 laptop iPads, 1 iPad & 1 phone, 4 of us are senior and IT blind and this two guys spend almost two hour help us download and OJT us how to use the device, more important on top servicing us at the same time they still have to entertain other customer. My Thumb up for both of them and do keep up the good work. Many thanks and will be back again to buy other device.
Joo Lee Chua
I am super impressed with Lim and Lawrence at Xiaomi JEM store.
Friendly and helpful is an understatement !
They are sincere and genuine. Went all the way out to make us as customers feel so welcomed and comfortable!
Real gem in the service industry.
I never have the same treatment at Apple or other stores.
I think the telcos service industries need people like them. Generally I find telcos customer service is very fake and very robotic!
These two are really different!
lee kailin
very good service by zhan yang, patient and explain the product well
Wai leng Goh
The service here is really good. Lawrence helped me lots when I purchased my kid’s watch. Helped me to put in SIM card, teach me what to do, install and try out. Wow what exceptional service. So touched when I am not good with digital stuff. Thank you!
Thomas Chng
Mr Teddy Foo is very patient and helpful in providing service to senior. Well done! 👍 …
Jesse Lim
Ken Chew is a very helpful salesperson. He assisted me in all my queries and is very understanding and patient in guiding me through the phone data transfer.
I appreciate it very much, he is a very good worker.
He makes my day a good day.
Thank you Ken!
Joseph Lee
Bought a Xiomi Robot Vacuum X20 from this store. Mr Lim, the younger staff, was very helpful and knowledgeable about the vacuum cleaner. He even helped me to bring the vacuum cleaner in a trolley to my car at B3. I really appreciate the effort.
Kelvin Law
I got help from a staff named Lawrence in this store, he is very patience and introduce the product clearly to me
zoom property
Thank you to Teddy and Ken for their great customer service and guidance on the phone spec.
Gock Huat Soh
Ken Chew was friendly and helpful. He help me set up my phone to my satisfaction. Good job keep it up
sabrina peng
Tedy Foo is very patient, nice, very professional. Super good service!
