Fantastic service by two of the staff (Lim & Lawrence), we bought 2 laptop iPads, 1 iPad & 1 phone, 4 of us are senior and IT blind and this two guys spend almost two hour help us download and OJT us how to use the device, more important on top servicing us at the same time they still have to entertain other customer. My Thumb up for both of them and do keep up the good work. Many thanks and will be back again to buy other device.
Joo Lee Chua
5
I am super impressed with Lim and Lawrence at Xiaomi JEM store.
Friendly and helpful is an understatement !
They are sincere and genuine. Went all the way out to make us as customers feel so welcomed and comfortable!
Real gem in the service industry.
I never have the same treatment at Apple or other stores.
I think the telcos service industries need people like them. Generally I find telcos customer service is very fake and very robotic!
These two are really different!
alex soh
1
I’ve always been a loyal fan of Xiaomi and have made many purchases at this store. But today’s experience was honestly disappointing, to say the least.
Because I was only buying a pair of earphones, the staff clearly didn’t think I was worth their time. They left me aside and walked out of the store like I wasn’t even there. Wow — so I guess service quality here depends on how much you spend?
To make things worse, I intended to pay using ShopBack (which I use regularly), but the staff didn’t even ask and went straight for card payment. When I said I wanted ShopBack, he just flatly said “no.” No explanation. No effort. Just… “no.” Is that how you treat returning customers now? Because something tells me this wasn’t about policy — it was just laziness.
I’ve always supported Xiaomi, but this kind of store experience really makes me question whether that support is still worth it. Xiaomi HQ — please get your act together, because your brand image is only as strong as your front-line staff.
Bee Leng Ng
2
My friend and I were at the store from 3.30 to 6 pm yesterday (19/8).We each bought a phone and were attended to by a very helpful and patient gentleman who assured us that we could walk in anytime should we need further assistance. I did exactly that around noon today. This time I was attended to by a youngish fella. While he addressed some of my concerns, towards the end he curtly and impatiently told me that if I had no other questions, he had to attend to other customers. Later I approached him to tell him that he could have shown more empathy to a senior citizen as I needed more time to gather my thoughts. Instead of apologising,he was defensive, insisting that he did help me!
Lim Lim
1
Very lousy and rude shop assistant , refuse to serve us and lie to us that e5 model cannot connect to apps and refuse to give his name
lee kailin
5
very good service by zhan yang, patient and explain the product well
Wai leng Goh
5
The service here is really good. Lawrence helped me lots when I purchased my kid’s watch. Helped me to put in SIM card, teach me what to do, install and try out. Wow what exceptional service. So touched when I am not good with digital stuff. Thank you!
Thomas Chng
5
Mr Teddy Foo is very patient and helpful in providing service to senior. Well done! 👍 …
Desmond Lim
1
Horrible customer service from the Jem outlet. I wanted to enquire about the handheld vacuum cleaners and ended up had to “beg” to be served. Despite seeing customers streaming into store, the sales personnel just gave a stare and continued to unpack their new merchandise’s. When I approached for the second time, they were reluctant and used their merchandise to show their temper by dropping the carton box on the floor loudly. Utterly ridiculous.
Jesse Lim
5
Ken Chew is a very helpful salesperson. He assisted me in all my queries and is very understanding and patient in guiding me through the phone data transfer.
I appreciate it very much, he is a very good worker.
He makes my day a good day.
Thank you Ken!