Location:
Quality products and services
Tim Hortons at JEM (#01-47) brings Canada's favorite coffee house experience to Jurong East, serving the brand's iconic beverages and fresh baked goods since 1964. Operating daily at 50 Jurong Gateway Road, Tim Hortons has established itself as a beloved destination for quality coffee, world-famous Iced Capp®, donuts, Timbits®, and freshly baked items. The outlet features nice ambience and contemporary decor, creating an inviting environment for customers seeking comfortable dining and takeaway options. With convenient proximity to Jurong East MRT station, the cafe serves working professionals, students, and families throughout the day.
The Tim Hortons menu delivers consistent quality across various beverage and food categories. Signature lattes provide excellent coffee experiences with customizable options accommodating different taste preferences. The world-famous Iced Capp® remains a customer favorite, offering refreshing cold coffee beverages perfect for Singapore's tropical climate. Beyond beverages, the extensive pastry selection includes donuts with various fillings and toppings, alongside Timbits® (bite-sized donut holes), muffins, and fresh baked sandwiches suitable for breakfast or quick meals. The variety ensures something appealing for every taste preference and dietary requirement.
Tim Hortons JEM offers dine-in and takeaway services, providing flexibility for various customer needs. The polite, attentive staff creates a welcoming atmosphere and contributes to positive customer experiences. While some reviews mention occasional consistency variations across visits, the outlet's convenient location, pleasant ambiance, and food quality have earned it solid customer approval. Whether you're a regular coffee enthusiast seeking your preferred beverage or a first-time visitor discovering Tim Hortons quality, this location provides reliable service backed by decades of Canadian coffee house expertise.
Based on 10 reviews
Out of 260 shops
Not enough ratings
Krison Tan
This morning, a young male staff gave me less than cup full where my finger is for my order. I had to tell him to add ice to my order to increase the amount. Other occasions, my orders were good.
El Shay
Belgian chocolate looks pale and tastes diluted. Doesn’t taste like chocolate at all. Salted caramel iced capp tasted like vanilla. Spoke to service staff but they weren’t helpful either. Tray return point where the straws and serviettes are is also dirty and untidy. Only 5 tables were occupied btw on a sunday at 8pm. Worst outlet!
X Yl
Had a terrible experience earlier this morning at 11am. Wanted to place an order for a truffle chicken sandwich but was told off rudely by the waiter to self order from the machine. The option to order for the sandwich was written "stock unavailable" so I proceeded to ask the waiter if the item is unavailable or could be ordered at a certain time. He answered back rudely that he had many orders to attend to and I had to wait for him. I am fine with waiting, but there is no need to answer with so much hostility. Because of his rudeness I decided to leave the cafe without placing my order. Please look into your staff. It is a Malay plump man and bald headed. I did not get his name.
Shirin Kwek
Very bad experience- it was not easy to operate the digital kiosk and when the next impatient customer asked to be served by the counter, they just served the next person first without helping first to settle our order which we were trying hard to place and use the vouchers from the app. I thought the staff should have took our order first. Worst still, after the order was placed, we waited a long time and seeing that so many people after us got their order already, we approached the staff only to realise the system did not even capture our order. They then hurriedly made our iced capp French vanilla which tasted just like v diluted ice blended vanilla with no coffee... the return tray counter was also filled with dirty trays and cups and there was no water at all to drink. I think staff was trying their best and looked like they were overwhelmed when we ask if can top up the water.. maybe should look into putting more staff on weekends.. and doing away with the digital ordering kiosk since it doesnt even work?! This outlet honestly used to be better, with water, better service and good coffee. I don't know what happened but we wil likely not ever be going back to this outlet again
Judy Huang
I got the truffle chicken sandwich (the other half is in the bag) and an Earl Grey hot tea. Overall, it was a satisfying meal, and I’ve missed Tim Hortons ever since I came back from Canada. The menu is different from the local one, but it’s nice to try!
Sonic The Hedgehog Fan 2020
This cafe has been in my mind since I found several branches a few years ago and I finally had opportunity to visit. It’s like cafe style donuts shop and wide variety of donuts, specially Maple glaze donut flavoured with maple syrup is delicious! Besides, it was impressive to see maple leaf, the symbol mark of Canada anywhere like on the plates, the table that informing they are from Canada at first glance. The only disappointment was that it took about 20 minutes for the coffee and donuts I ordered to arrive. I’m not sure but it’s Canadian time?😂
Jason Ong
Nice place to sit and relax over a cuppa and pastry. While it's a bit pricey, the doughnuts we tried were delicious.
夏日夢
Great place to hang out and chill, with yummy beverages and sweets! I particularly love their donuts, nice flavor options and yummy! Environment is nice and definitely fabulous for catching up with friends.
henry wong
Generally the staff in attendance are very prompt and courteous. Your staff Mr. Anson is very kind and polite. As a partially disabled person, Mr ansons assistance is very much appreciated. Tim hortons is fortunate to have such a good employee in your organisation. By the way, tim horton is my preferred coffee house!! All the best to TH!!!
Graeme Brown
Called in for breakfast/brunch Ham and Cheese Croissant Nice enough, coffee was fairly decent. Customer service was acceptable
Each set comes with a Short (8oz) Daily Brew
Served with cream cheese
Served with butter
Size: Small, +1 Skimmed Milk, +1 Less Sweet
Each set comes with a Short (8oz) Daily Brew
Served with cream cheese
Served with butter
Size: Small + 1 Full Cream Milk + 1 Less Sweet + 1 Whipped Cream
Size: Medium + 1 Full Cream Milk
Size: Medium + 1 Full Cream Milk
Assorted
Filled
Classic Glaze
Artisanal sourdough | Natural cheese | Fresh ingredients
Scrambled eggs with truffle oil, cheddar cheese, and caramelized onion.
Classic pepperoni, fresh tomato, and melted cheese.
Grilled chicken breast with mozzarella cheese and pesto.
A flavorful combination of pesto, chicken, tomato, and cheese.
Salty prosciutto with creamy mozzarella cheese.
Earthy mushrooms with rich Swiss cheese.
41 photos