Cotton On

Cashier damn rude staff also damn rude when u wna buy tshirt then she folding then she tsk me cos i wanted a tshirt from the stack she folding

The crowd will lure browsers and buyers alike. But it is also the deterent unless you have lots of patience and time. Staff is rare and customers are left to seek answers to their needs. But if you can find a salesperson, you will enjoy the experience of their well-trained salesperson. Prices are a bit more on the ex side. But diehard Cotton On fans will Stat loyal no matter what you say. Must say, their materials and sensible styling makes a lot of sense.

I visited Cotton On at Jem on March 28, 2025 between 7-8 PM. The cashier was very rude and spoke in an impatient tone, making it a really unpleasant shopping experience.

Item are scattered telling buy one take one on half price and yet there are shirt who are not included but place on the same place. Everything is scattered in different prices sale category so be careful in buying promotions. Cashier also will not tell you anything. I’ve buying to cotton on this is the worst branch .

Clothes nice but overpriced as hell! Come on! Please reduce price especially in this economy !!! ONE SHIRT FOR $40?!

Visited cotton on JEM outlet today, one of the staff (light-skinned middle-aged lady wearing glasses) handling the cashier is very rude and can’t even spell. She kept on getting confused between “b” and “v” and also “c” and “z” when asking for my membership email. Ok lah at first i understand maybe she couldn’t hear properly or maybe english is not her first language but then when my bf came over cuz it has been taking such a long time just to pay, that old lady blamed me for my pronunciation. She literally said “because her pronunciation is like that” 😒 is it necessary to make such comment? I don’t think there’s an issue with my pronunciation though. Even after that i showed her my phone so that she can just copy it, she still couldn’t type properly?!?! Keep telling me there’s no membership. I have been a loyal customer for years and the email that i just showed her is one of the cotton on perks subscription email. So it doesn’t make sense at all. Typed with 2 fingers only and still couldn’t type lol so incompetent 🙄 we even offered to type by ourselves but then at the end (after idk how many times she tried while keeping my phone), it works and this time she blamed the server and said that sometimes the server is slow and show no membership blablabla. If it’s a known server issue, why keep insisting i have no membership in the first place? You can just tell us to wait for a few minutes while loading. I feel she just to embarrassed to admit that she typed wrongly even after I showed her my phone😂 so please train your staff properly and maybe use phone number rather than email since one of your staff having spelling problem. but if it’s truly a server issue, then please fix this too since we spent like 10mins just for this payment🙃 thank you

This review is for Cottons On Jem (not Cotton On Kids) Very bad service with extremely rude staff. I was helping my 10yr old to try on some clothings when a female chinese staff with dyed blue/purple straight hair raised her voice, knocking continuously at my fitting room door, demanding in a bossy tone that one of us has to leave the fitting room immediately. As my girl was not fully dressed, I didn’t open the door but replied that I was with my child and I was helping her (only 1 of us was trying the clothings). But she refused to accept my explanation and demanded that “I come out NOW!”. Her constant yelling left me with no choice but to come out despite the fact that my girl was changing halfway. When I’m outside the room, I commented that she was rude and there is no need to resort to shouting as it’s common for a mum to accompany her child in fitting room. She rebutted rudely that only 1 person is allow in each room, even a mum can’t go in with her child. She was creating a scene and making me and my child felt like criminals in front of other customers! I was appalled at her comment and went to checked with the outlet in-charge. The outlet in-charge comfirmed that there is no such rules where a mum can’t accompany her child into the fitting room. No way am I going to visit this outlet again!

Very bad return policy. Wrong-sized tags were placed, as a result, we brought back the wrong sizes without realizing. Tags were cut to try them on. Realized it was the wrong size, but they did not allow size exchanges without the tag. Will stop buying from this shop.

I reach at 7.45, store closed already. Call them nobody pick up phone. Afew other customer also dwelling outside the shop want to buy stuffs cannot go in. Bad…. Don’t want sales or business…