Reviews for Cotton On

Jagoda Tomczak

November 21, 2025

4

Good variety of clothes as per usual but it does seem a bit messy at times. Staff are helpful and prompt to help when asked.

Riri A. Halim

November 21, 2025

5

so much loves Cotton On here compared to KL. sorry but lovin it here. thanks to the staffs for their hospitality and assistance.

randall lee

November 21, 2025

5

Siti provided a super exceptional customer service while i was there! There was an item that i was looking for, and she offered to check the item for me in imm. Super super polite and patient! Great service and attitude! KEEP IT UP!!

Jess

November 21, 2025

1

Cashier damn rude staff also damn rude when u wna buy tshirt then she folding then she tsk me cos i wanted a tshirt from the stack she folding

CCS

November 21, 2025

3

The crowd will lure browsers and buyers alike. But it is also the deterent unless you have lots of patience and time. Staff is rare and customers are left to seek answers to their needs. But if you can find a salesperson, you will enjoy the experience of their well-trained salesperson. Prices are a bit more on the ex side. But diehard Cotton On fans will Stat loyal no matter what you say. Must say, their materials and sensible styling makes a lot of sense.

CC Z

November 21, 2025

1

I visited Cotton On at Jem on March 28, 2025 between 7-8 PM. The cashier was very rude and spoke in an impatient tone, making it a really unpleasant shopping experience.

Lord James Hular

November 21, 2025

1

Item are scattered telling buy one take one on half price and yet there are shirt who are not included but place on the same place. Everything is scattered in different prices sale category so be careful in buying promotions. Cashier also will not tell you anything. I’ve buying to cotton on this is the worst branch .

Celeste Chong

November 21, 2025

1

Clothes nice but overpriced as hell! Come on! Please reduce price especially in this economy !!! ONE SHIRT FOR $40?!

Chloe Seet

November 21, 2025

5

Thank you Lina, for finding the Polly Pocket tees for me! You are very helpful 👍👍 …

金碩珍

November 21, 2025

1

Visited cotton on JEM outlet today, one of the staff (light-skinned middle-aged lady wearing glasses) handling the cashier is very rude and can’t even spell. She kept on getting confused between “b” and “v” and also “c” and “z” when asking for my membership email. Ok lah at first i understand maybe she couldn’t hear properly or maybe english is not her first language but then when my bf came over cuz it has been taking such a long time just to pay, that old lady blamed me for my pronunciation. She literally said “because her pronunciation is like that” 😒 is it necessary to make such comment? I don’t think there’s an issue with my pronunciation though. Even after that i showed her my phone so that she can just copy it, she still couldn’t type properly?!?! Keep telling me there’s no membership. I have been a loyal customer for years and the email that i just showed her is one of the cotton on perks subscription email. So it doesn’t make sense at all. Typed with 2 fingers only and still couldn’t type lol so incompetent 🙄 we even offered to type by ourselves but then at the end (after idk how many times she tried while keeping my phone), it works and this time she blamed the server and said that sometimes the server is slow and show no membership blablabla. If it’s a known server issue, why keep insisting i have no membership in the first place? You can just tell us to wait for a few minutes while loading. I feel she just to embarrassed to admit that she typed wrongly even after I showed her my phone😂 so please train your staff properly and maybe use phone number rather than email since one of your staff having spelling problem. but if it’s truly a server issue, then please fix this too since we spent like 10mins just for this payment🙃 thank you