Watsons JEM Pharmacy GNC Click Collect

I was shocked by how rude the staff were here. I came for the recycling promo and approached a middle-aged Chinese female staff with glasses and long hair. Without even looking at me, she just grunted one word: “cashier.” When I went to the cashier, a middle-aged Chinese male simply said, “what?” After I repeated myself, he tossed my empty bottle into the box and handed me the items in a very unwilling manner. The whole interaction left me speechless.

My recent experience on 30th March at approximately 320pm was extremely disappointing due to the poor customer service provided by the cashier staff. I purchased two boxes of tissues at the self-checkout and, as no large plastic bags were available there, I approached the cashier counter. Unfortunately, I was left standing unattended for a full five minutes, despite making eye contact. When I finally asked for a bag, the cashier's demeanor was notably impatient and rude. She took my receipt, stating dismissively, "This one you buy online one." When I clarified that I had used the self-checkout and simply needed a bag for my purchased items, she pass me a bag without any further explanation or apology, and then walked away. The lack of attention and the rude behavior displayed by the cashier was unacceptable. While I understand that retail environments can be busy, basic courtesy and attentiveness are essential. I hope that Watsons will address this issue to ensure that future customers receive a more positive and respectful experience.

Very rude staff at the pharmacy counter. I was queueing at 8pm and waited for 6 minutes for her to show up and told me that the pharmacy was closed and there was no noticed at the counter. She was grumpy, rude & seems don’t like her job. My mood was so good until I visited this place and get served with this lady. I suggest training her on what good customer service is.

The staff, old woman, selling the Evans face mask is very rude, and harassed me about my outlook and my skin. I already expressed that I felt bad and uncomfortable about what she said, but she still keeps talking and bullying me about my skin, just to sell the Evans mask. I hope someone can take care of this situation. Date: September 9 2024, around 19:35, Evans mask section.

There was this Chinese lady quite old… I asked her about probiotics she has short hair btw .. she aggressively told me about the details when I said I wanted more than 20billion cfu probiotics.. very rude the way she was talking to me… the manager u need to teach ur coworkers about customer service the way she was talking to the customer very rude… bad experience !

Edit as respond to Watsons' reply: I don't intend to fill in the form as it is not my intention to point out the staff specifically. However, I'd appreciate if Watsons can provide staff training to prevent repeated happening. Hard selling staff is really a turn off, and might prevent people from shopping there in future. - Super turned off experience by a female sales staff hard selling and talking about sensitive issue. Despite multiple rejections, she kept talking loudly while I was trying to look for items. Really spoilt the experience in Watsons

Reaction to your response 1. You may check with your staff Fernanda on case. According to Fernanda, your management approved the whole process. 2. Any attempt on your part to do better for my case I am afraid is too late. 3. Perhaps do better for your next customers? Avoid buying any Watsons Brand body weighing scale. Avoid buying any product marked as "Watsons Brand". Avoid buying any products from Watsons online store. If they delivered defective products to you, they would not offer you a refund. They would offer to exchange with a "new" item. You would have to carry the defective item (be it big or heavy) and head down to any of your selected Watsons store to do the exchange. The 'new' would likely be defective again. They do not check the quality of their products before shipping them to customers. They would try their very best, be it delayed response or claimed without basis that you misused the body weighing scale or product, so as not to refund the money to you. The one star was given to the patient and friendly store manager who helped me with the one exchange and subsequent returns. Other than that, the whole exchange, return and refund experience with the online Watsons Customer Service Team was a nightmare. Buy from other online or physical shops. They do not deserve our patronage.

Long q at cashier during weekends, staffs at cashier very slow. Provided my phone number during the transaction only to realised that I didn’t earn any points for my purchase. Not the first time, why is it always this particular outlet???? Wrote in to the customer service - no response! Well Done Watsons @ JEM! What is your staffs doing? Those at the outlet and customer service? Sleeping???!

Rather backwards to not want to scan a Watsons Membership card thats been stored in Google Pay. Most importantly, I would probably have accepted it and even considered downloading the app if the staff member had not shown a stuck up face and communicated it better/more professionally. Good job; one outlet managed to spoil the experience of an entire brand.