ToysRUs - JEM

Nobody pick up the phone..... been a week. Electronic shooting gallery toy(stickers)not in good condition/position ,,,toy cost me 55 dollars but i feel like it should cost only 5.55 when first look .Then plastic bag cost 10cents...waited 5min for the counter only cashier waiting for her colleague rescue for atm card machine recipe errors issue...(out of paper)and took away my year 2024 cny free edition cat booklet out from my plastic bag

No gift wrapping service. Not the fault of the staff but this is short sightedness from management. Staff was helpful in explaining. This 1 star is to the management team. I would pay $5 for a non branded wrapper and some tape because when it's last minute and you have no choice, you would.

Shopping and payment wise was a breeze. Was glad that they had wrapping services here. But I came to realise that the quality of wrapping was really horrible, it looks like a preschooler’s art project. Mind you, I bought a rectangular shaped product, which is fairly straightforward to wrap. Now, I’d understand if it was peak holiday period but I was literally the only person in line and there were three staff behind the counter. Are you telling me this is the standard of wrapping, what with the upcoming festivities. I don’t have high expectations at all, but please have some integrity in your work, paper was all crumpled and even torn at the corners! It would have been embarrassing to give this gift away, had I not discovered the haphazard wrapping.

Bought gifts here but they run out of their Toy R Us gift wrapper. Ask to buy wrappers from them than can help to wrap. Waited 1 hour for 2 bigger gifts and 2 smaller gifts which are all rectangular shaped. There was a lady at first who was doing the wrapping. But keep avoiding to wrap the 2 bigger gifts. Never do anything keep walking around. Other staffs once in a while will help. The queue behind for the wrapping end up more and more. Others were wrapped but mine was not. Had to confront about it before they started wrapping it. Poor service especially for wrapping service. Poor wrapping skills and poor attitude in the work.

Cashier dont know about the new member voucher! Please retrain!

Was shopping for a gift on 6 Sep 2024 bet 4 to 5pm. There was discrepancy between the price displayed on shelf and at cashier. The first one was Cleudo board game. The big sale price tag was placed wrongly in front of a deck of Cleudo board game. Another discrepancy was for the Nerf gun whereby the price tag was of a lower price and I was told it was not updated to the new pricing. This was obviously not a pleasant episode when I could not be sure of the price that was displayed at the shelf until it was my turn at cashier to verify the price, and for twice on that day. Much time was wasted. The only saving grace of this shopping episode was the young male staff who patiently verified the price at the toy shelf with me.

Bought a toy. The cashier is busy looking at her phone. Indicated that toy has free toy as shown in the poster. When asked, say it’s out of stock. But they haven remove it.

Approached the staff (2 young girls) at the cashier on 25 Jan morning to ask if there are Gabby’s Dollhouse toys. One just looked at me blankly and the other kept using the laptop. For awhile they both did not speak and finally the looking blankly one said “it SHOULD be at the doll’s section”. I had already checked the doll‘a section earlier and can’t find, hence I asked. So I asked if it’s available at the store at the first place? If it’s not available, I won’t be able to find it. They both looked at me blankly again, no replies. The laptop girl took out her phone suddenly without a word to use, the other ran out to the aisles to check. After forever, still no one gave me any answer. It’s the weirdest encounter ever. Staff are not aware of what products are available and not trained to answer simple questions or handle common situations like this. Could have just said “let me check with the manager”, not leave the customer hanging around right? I walked around to search myself and the girl who ran out to the aisles just went back to the cashier and started using her phone.