Scent by SIX at JEM brings Singapore's premier artisanal fragrance label to Jurong East, offering an immersive sensory experience through meticulously crafted, unisex perfumes that tell compelling olfactory stories. Founded in 2016 as a humble pop-up concept, Scent by SIX has evolved into a sophisticated fragrance destination celebrated for creating immersive spaces through scents that capture the essence of emotions and experiences in beautiful bottles. This Singapore-born brand collaborates with renowned international perfumers, sourcing premium ingredients ethically and sustainably from around the globe before masterfully distilling fragrances in UK and Singapore facilities. Their signature six-variant collection represents the brand's commitment to creating fragrances for trendy, adventurous, and soul-searching individuals who view fragrance as a form of personal expression and emotional wellness.
Beyond traditional perfumes, Scent by SIX offers a comprehensive range including reed diffusers, nebulizers, scent sprays, pillow mists, aroma essences, essential oils, luxurious hand soaps, and innovative scent tags that extend the brand's olfactory philosophy throughout customers' daily lives. The brand's recent Sleep Returns collection addresses the growing wellness movement, featuring specially formulated scents designed to improve sleep quality and duration for health-conscious consumers. With four strategically located stores across Singapore including JEM, the brand ensures accessibility for fragrance enthusiasts seeking meaningful olfactory experiences.
The JEM outlet exemplifies Scent by SIX's commitment to creating multi-sensory retail environments where customers can discover fragrances that resonate with their personalities, making it an essential destination for anyone seeking distinctive, sustainably-crafted scents that enhance lifestyle and well-being.
The contact number is just for display purposes only. I call for 2 days no answer or return call. Whatapp also no reply. I purchase the item that need to order and request for payment first. Seller inform they will contact me when the stock arrival. The seller inform that the stock will be arrival within few days. Already 1 week and no news yet. Try to contact the number that i found in Google but no responding. I make my trip down and notice that stock already there and waiting for collection but no one is contact or follow up to ask me for collection. So better to think twice before make payment. Once payment no follow up will be done by them. This will be my last purchase with them. 👎👎👎
I call the number that show in this Google page. 88828112. I have send whatapp to this number too.
To correct you. Your company is not delay to contacting me, the correct word is totally did contact/follow up after purchase.
LOOI CARRIEQY
Bought a mini nebulizer on 16 July 2021 and I dropped by today due to some issues.
I didn't get the employee's name but she seemed senior with a junior employee tagged.
I explained that the nebulizer has minimal to no mist even when I set it at maximum (120s). She then turned it on at 120s and placed the nebulizer really close to her nose and insisted there is scent.
With frustration, I then explained that yes there is scent but this is a nebulizer. It is supposed to fill the room with scent and of course, that's the purpose of the mist. I turned it on at 120s for hours but there's no scent at all. Which is definitely off because it wasn't like this when I first bought it.
With my explanation, she then checked under light for the mist and after a good 40 secs, she acknowledged something is wrong and she will sent it for CLEANING.
Upon clarifying if there's an exchange policy within 7 days or within warranty period (I remembered an experienced staff once told me but I couldn't remember the timeline), she confirmed with me thrice that there is NO such thing as exchange. But when I checked Scentbysix website (takes less than a min), I noticed there's an exchange if item is defect within 7 days of purchase.
When she wrote down my details, she got the date of purchase wrong and needed me to correct her. She scribbled the wrong date with no apologies.
The experience was unpleasant and extremely unprofessional. I was taken aback when she had no idea about the company's exchange policy.
I sincerely hope nebulizer will be given back to me in optimal condition after estimated 1-2 weeks of waiting. The choice of word she used was "cleaning" instead of servicing.
@management, please look into it.
Positive Reviews
Vivienne Ong
Just wanted to take the time to appreciate the young staff that was at JEM that helped me with my order on Thursday evening 26th at around 8pm! He was knowledgeable about the scents and was really friendly, great service! And of course, I love the perfume I bought as well :) Keep up the great service！
Aaron Sin
Thankful for Seline's help to clean my very old empty six scent bottle that I got it since like 8 years ago. Managed to get a refill after finally remembering to get one after so long! Thanks!
Denise Ong
Great service from Ms Yee Yee at SCENT by SIX JEM. Thoughtful recommendations, perfect match found. Hope management recognises Ms Yee Yee — her service truly reflects the brand’s values.
Felicialls
Wanted to acknowledge staff Ms GN for her kind assistance! Was looking for a gift and decided on a mini nebuliser, she helped me to gift wrap even though it wasn’t included! Thank you so much, great service
Joanna Yee
I had the pleasure of being assisted by Celine at Jem outlet today, and I couldn’t be more satisfied with the experience. Celine is incredibly attentive, thorough, and patient. Thanks for the great service!
Lily Tan
Purchased was assist by Ms GN, she’s very helpful and detailed on all products and we are very happy on our purchase!
highly recommend to look for her to get
your car/room/house to smell real nice
we enjoyed our shopping experience in jem outlet ☺️
Yong Seng Seet
From the moment I stepped foot in the pop up store, I was greeted by the knowledgeable and attentive sales associate, Ying Xuan. Her professionalism and expertise made my shopping journey truly enjoyable.
Ying Xuan's command of the products was impressive. She effortlessly guided me through the array of devices available, meticulously explaining the coverage and specifications of each model, from the basic to the advanced versions. What stood out was her ability to simplify complex technical details, ensuring I understood the features of each device before making a decision.
Furthermore, Ying Xuan went above and beyond by introducing me to the essential oils available in the store. Her passion for the products shone through as she shared insights into their benefits and uses, adding an extra layer of value to my shopping experience.
What truly set Ying Xuan apart was her approach. She was attentive and informative without being pushy, allowing me the time and space to explore my options and make an informed decision. Her patience and professionalism were commendable, creating a comfortable and pressure-free environment for shopping.
Overall, my experience at JEMS was exceptional, thanks to Ying Xuan. She is undoubtedly an asset to the company, embodying the qualities of a top-tier sales associate. I left the store feeling satisfied and confident in my purchases, all thanks to her exemplary service.
In conclusion, I extend my heartfelt gratitude to Ying Xuan for providing such an excellent shopping experience. Her dedication to customer satisfaction deserves the highest praise. Kudos to her and the entire team at JEMS for their outstanding service.
Gabriel Lo
Was attracted to the store by the scent.
GN came over to us promptly and started to introduce us with the different scent that the company carry. She was friendly and patient in explaining to us the nebuliser.
Great experience at the store.
Denise O
Last year, I started to try out of Scent by Six essential oils, and I must say, the service at the JEM store is top-notch! Ms GN, their outlet staff is fantastic knowledgeable, friendly, and never pushy. I truly appreciate that she doesn’t engage in hard-selling but instead keeps me updated whenever there’s a great promotion.
Her genuine approach and excellent customer care make my shopping experience enjoyable and stress-free. It’s rare to find such thoughtful service these days! Many thanks Ms GN once again for the excellent customer service experience!☺️
Case Woo
I got the discreet black Metal Nebulizer with 3 vials: 27F, Hikaru and Sleep Returns. It’s been only a night but we felt it’s one of the most silent and compact fragrance producers we’ve ever had. User friendly timer and intensity features. Trying a dose of Sleep Returns now and it’s awesome. Woody and calming. Slept like a log. My wife could not figure where the nice fragrance was coming from. Ha. Will review the other 2 when we get to them. Thank you Yee Yee for attending to me.
Fragrances IMHO:
Sleep Returns - Woody, calming and strong fragrance.
27F - Signature, pleasant, stress relieving but very mild. Doesn’t easily fill room.
Hikaru - Smells like hair salon after perming which we did not like.
4 Mar: I revised this review from 5 stars to 1 star. Because it stopped working after 2 days.
15 Mar: Went to the 313 branch to solve my issue with a brand new nozzle.
Rebecca Tan
Special thanks to Celine at Jem for being so dedicated in serving me. She made so much effort to explain and introduce every scent to me. Thank you for spending so much time with me! Will definitely be back!
Robbo Matt
Visited this store not expecting to purchase anything. However, working staff, Sonya, was very helpful in explaining the different scents and served me with such passion that I felt like I wanted to get one, and I did. I was left very satisfied with my purchase which was gift wrapped beautifully with a handwritten card as well.
Christalbel Wang
A retail associate name celine was really friendly and helped us and gave us samples
