iStudio JEM

11st Sept Today at 12:00pm, the sales staff wearing spec “lady”int the store was extremely rude. When we enquired about the Apple Watch, she brushed us off in a very dismissive and unprofessional tone. Is this the standard of service nowsday from Apple ?

I visited iStudio at JEM on 27 Jun around 7pm and had a very unpleasant experience with one of the employees. The woman with nose ring was incredibly rude, dismissive, and arrogant when I asked for assistance. She spoke to me in a condescending tone and made me feel unwelcome. Customer service should be a priority, but her attitude was completely unprofessional. Because of this interaction, I won’t be shopping here again and would caution others to expect poor treatment.

Super bad service and rude staff that is unwillingly to serve, seems like your staff is not happy working there then i suggest you should consider change your employee. Or else educate your staff. Don’t give us attitude like we customers owe you anything. It looks like there are so many other bad reviews about the staff, so aren't you going to do something about it?

Surprising what kind of attitude the employee provides. I don’t expect smile or courtesy but her voice is way too loud, when I make enquiry she stare at me and reply rudely.

If possible would give 0 star for the service. Was there to enquire about the price difference at other branch, but was treated rudely.The staff was so lazy to check the price when we asked for the exact amount and response us with ‘it is the same as the one you see”. When we asked about the price for a different model, she replied with the same answer. Please don’t work if you’re lazy. Terrible service.

Very poor service by the sales staff who sold us the iphone 16 pro. We wanted to get the black version for iphone 16 pro and the sales lady told us it was not available. Instead she offered desert color. After after my friend told her he did not want any others colors then she went to the storeroom to bring out a black iphone 16 pro 256 GB. So it seems that she knows she has the black color. She was keen to sell us the package which comprised of the tempered glass, the casing and the charger but we told her we did not need any. I wanted to use my lendlease voucher which amounted to $70 but it did not manage to go through and I did not know why. She did not offer help to check on how to use the vouchers. Throughout the whole transaction she was not friendly and service oriented. She looks relieved that my friend did not want to waste her time and told her it is fine not to use the vouchers. Prior to buying from this lady, the earlier service staff also did not appear to be service oriented. We went to check out why our lend-lease vouchers could not be redeemed and was told by the customer service at lendlease that the Istudio service staff could have called for help to assist in the redemption of the voucher. However the staff at istudio did not call for help at all. I have witnessed my vouchers being used various times at different shops and also had very good service from Don Don Donki staff when I only need to redeem a smaller amount. However our experience at istudio did not make us feel that we were customers but that we are doing them a favour by buying their products. Very disappointing experience and for an expensive product as well!! I hope the management can train the staff to handle customers in a more friendly and helpful manner.

took almost 30mins to buy a pack of wired earphones, would be better if there were more cashiers

Very bad service i encounter today. Went to get an iphone today and didn’t know there’s 11+% discount, confirm with the auntie sales women that i wanted that phone then she tried to sell us the charger but we rejected both the charger she recommend(she introduce 1 and we say its ok and then she introduce another one). Next, while paying she ask if we want to add-on $185 for the 2nd year warranty and we said no. Upon paying, she told us there’s discount so she used the calculator to press and say discount comes with the 2nd year warranty and $0.30 discount, so i say ok then proceed with the payment. After that, i went home and was seeing the website then i realise that the phone itself have 11+% discount AND DONT EVEN NEED TO BUY THE 2ND YEAR WARRANTY!! The auntie just anyhow add-on the $185 for me and didn’t even tell me anything???? I wouldnt have know about this if i didnt check their online website that the phone is on discount itself!!!! Just because she want her sales to be high and she wasted my $185????? I don’t even want to add-on $ for this 2nd year warranty…….

All the indifferent staff, we want to buy watches. There are no customers in the store. They are chatting and not even looking at us. Don't patronize this indifferent store.

Extremely poor service. It was my third time visiting this outlet in JEM. No acknowledgement of customers from Staff. Signage just at the entrance of the store says maximum 10 people in the store including staff, however no one was ensuring it. As I was waiting outside to enter, many walked in & out of the store adding to the numbers, reaching 14! And yet staff did nothing. Disappointed.