irvan solin
Even though the service is less than satisfactory, still thank you... :)
The entrance of a Crocs store displaying various colorful footwear and a promotional sign.
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Crocs at JEM brings the innovative world of comfortable casual footwear to Jurong East, representing the global leader in innovative shoe design committed to the future of comfort. Located at #03-32/33 of JEM shopping mall, the store operates daily from 11am to 10pm, with direct phone contact available at 6734 8441. Crocs operates 16 store locations throughout Singapore, with the JEM location serving the western region's diverse footwear requirements. The brand's revolutionary approach to footwear combines comfort technology with casual style, creating shoes suitable for diverse lifestyles and activities. Crocs' commitment to innovation and comfort has transformed casual footwear category expectations, establishing the brand as a preferred choice among professionals, families, and active individuals throughout Singapore.
Crocs' comprehensive product range features more than 300 distinct shoe styles accommodating diverse customer needs across age groups and lifestyle categories. The iconic Crocs clog designs remain foundational to the brand's identity, featuring proprietary Croslite material providing exceptional comfort and durability. The expanded collection includes sports-inspired designs, collaborative collections with entertainment franchises, seasonal styles, and specialized footwear for professional environments. Each shoe combines signature comfort technology with aesthetic considerations, enabling customers to maintain style without sacrificing the comfort that defines the brand. Crocs products for men, women, and children ensure family-wide availability of comfort-focused footwear solutions.
Crocs JEM staff members demonstrate expertise in shoe fitting, material characteristics, and style selection, assisting customers in discovering footwear perfectly aligned with personal preferences and practical requirements. The store's convenient Jurong East location makes Crocs' extensive selection accessible to western region residents seeking reliable comfort footwear for everyday wear or specialized activities. Customer reviews consistently praise Crocs' durability, comfort, and versatility across diverse applications. At Crocs JEM, customers discover a complete comfort footwear solution combining practical design with contemporary styles, supported by knowledgeable staff and convenient store accessibility within Singapore's premier suburban shopping destination.
Operating Hours
Closed
Opens in 2h 53m
Monday
11 AM - 9 PM
Tuesday
11 AM - 10 PM
Wednesday
11 AM - 10 PM
Thursday
11 AM - 10 PM
Friday
(Today)
11 AM - 10 PM
Saturday
11 AM - 9 PM
Sunday
11 AM - 10 PM
Overall Rating
4.6
/
5
Based on 15 reviews
Mall Ranking
#62
Out of 260 shops
Category Ranking
Not enough ratings
Negative Reviews
loo yitian
Worst shopping experience I had at JEM crocs. Staff approached me and asked if I needed any assistance. I told him no, I would like to take a look around by myself. Just as I was trying out the different sizes, I could feel his presence near me. The next time I wanted to try another pair, he immediately reached out and took it for me, in fear of me spoiling the crocs? I would appreciate if I could be given the privacy of shopping around by myself. Cashier was not very pleasant as well, no thank you no smile throughout the transaction.
Positive Reviews
Geraldine Liu
I am writing to compliment the service from Ella. Despite my request was for an exchange, the support that Ella rendered was extremely helpful. The dedication she had was wonderful. She definitely made my day and the exchange process was so effortless too! Keep it up, Ella! (:
Mun Yee
We had a pleasant and delightful shopping experience at Crocs JEM. One of the staff there was very memorable to us and we had good impression on her. The staff, whose name Jia Yian was welcoming and companionable during our visit to the store. She was enthusiastical and informational yet friendly. She provides helpful services and handy advices on the products, which was supportive to us as it solves our hestiation and confusion on the products. We enjoyed the whole shopping experience and definitely will return and look for her as our SA for more purchases.
Kimberly Wong
The service by zixuan was very clear and useful. This was my first to buy this type of footwear. She is very patient to explain for me and gave me suggestions when I was torn between the colour and design. Give 5 stars for her service.
Maung Maung Khin
I recently visited the Crocs store at JEM (L3) and was very impressed with the staff. Specifically, an employee named Xi Zuan went above and beyond to help me find the right size and style. She was incredibly patient and knowledgeable, and their friendly demeanor made my shopping experience a pleasure. I highly recommend this location for her excellent customer service.
Popcorn “Gummy bear” Pop!
I got really surprised with the awesome service that Eileen gave. She is very professional, super patient , helpful and very creative. Thank you! Will definitely drop by again!😃 …
Esther Lin
I was served by Zi Xuan when I was browsing at Crocs. Although relatively new in the team, she was observant about her surroundings and greeted customers as they came in. I was struggling with designing and fixing the jibbitz in, and Zi Xuan had kindly assisted with designing, she was patient throughout and I didn't feel any of her annoyance or frustration despite having to put in the jibbitz. Despite all these inconveniences, she would still look around the store to see if any customer needed help. What was even amazing was that she could somehow remember what type of jibbitz they have and could also remember where it was being kept. Her thoughtfulness and patience throughout the whole transaction was impeccable, even though she had her mask on, I could feel her sincerity and warmth through her prompt assistance given during the time I was there, one of the best customer services I've experienced. Hope to cross paths again with her!
Soe Thin Thin
Happy customer here . Moon at Jem store she is V helpful in servicing me . Highly recommend to look for her . Had a nice and satisfying experience. Will look for her again :)
Kathy Wei
Awesome staffs, friendly, and tidy! I went to so many crocs store in Singapore to buy charms (those on sale one) but first time i see they divided them into specific themes which make it easier for me to choose! Even though i am buying sale items, the staffs provided me with excellent customer service and such professionalism! Would be happy to patron and support this specific crocs store in the future if i go to the west! 😍😍
Li Fei
I would like to write my experience yesterday at Crocs JEM outlet. This is my first time purchasing, and the staff were very welcoming and helpful while attending to me and my husband. The female staff was even nice enough to help me decorate me and my daughter's shoes! Needless to say, I'm very satisfied with the outcome of me and my daughter's shoe and purchase. Highly recommend!!!
Deirdre Chan
Eileen provided a good service during my visit yesterday . She was so friendly, and made my shopping experience enjoyable 🫶🏻 …
Najwatul Nabilah
Had a great experience in JEM crocs. The sales assistant (MOON) is very helpful. Been going to JEM crocs a few times. Moon was there to assist and answer your queries. She made purchasing crocs so much easier. She is attentive and prompt in delivering a good service. Payment was seamless and fast too! Do ask for Moon to assist you when you’re in JEM crocs.
xin hui
Staff at the Jem outlet were very welcoming, especially Moon who helped me pick the correct size and assisted me in arranging the charms. Thank you and will definitely visit again!
Justin Au
Han Lei was very kind and helpful. do drop by and find her to assist you with anything she was super patient with me
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