Boarding Gate at JEM transforms travel preparation and journey enjoyment through curated lifestyle travel products from world-renowned international brands, making it the ultimate destination for discerning travelers seeking functional, fashionable modern travel solutions. Located at Unit #03-20 with convenient operating hours from 11:00 AM to 9:30 PM daily, this Singapore-born lifestyle travel store has earned its reputation as an essential travel companion provider. Boarding Gate carefully selects innovative travel products from prestigious brands including Bellroy, Bobby, Bric's, Cabeau, Eagle Creek, Go Travel, Humangear, Klean Kanteen, Loqi, Osprey, Pacsafe, Thule, and Victorinox—each brand recognized for exceptional quality and thoughtful design. The comprehensive collection encompasses travel containers, packing cubes, anti-theft bags, neck pillows, premium water bottles, compact umbrellas, innovative padlocks, and countless accessories designed to enhance every aspect of travel experiences.
The JEM location provides an expertly curated shopping environment where customers can discover travel solutions that prioritize both functionality and contemporary aesthetics, making travel preparation enjoyable rather than stressful. From business travelers seeking sophisticated carry-on solutions to adventure enthusiasts requiring rugged, reliable gear, Boarding Gate offers thoughtfully-selected products that address diverse travel needs and preferences. The store's knowledgeable staff understand modern traveler priorities, providing personalized recommendations that match individual travel styles and destination requirements. Many products feature innovative features like anti-theft technologies, lightweight materials, organizational systems, and durability warranties.
Boarding Gate at JEM represents Singapore's premier destination for travelers seeking quality, style, and functionality in travel accessories, embodying the brand's philosophy of making travel genuinely fun through smart, beautiful gear that enhances every journey.
Based on 15 reviews
Out of 260 shops
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Ben Teo
Well I couldn't find IMM outlet Google listing so have to pick the closest outlet listing in Jurong. Sim G Xian from IMM was really helpful on my purchase for Klean Kanteen 64oz with accessories and Gill face mask while she's busying with other work. 2 thumb up!
Coco chan
Having great experience on 9th Apr 24, Super happy staff! Should change shop name to happy boarding gate lol
Fab C
Small store with helpful staff
Serena Ng
thanks for the warm & friendly service, Alex! Excellent job! Keep it up!
Chloe WL
Went to the store today to buy a bag. Wanted to use online voucher but faced some issues. There were two assistants, an auntie and an Indian guy. The guy was very helpful and tried his best to help us resolve the issue. He was very patient and approachable. Keep up the good service, we truly appreciate it 🙏 …
Pack A
Sofea from jem outlets had a great customer service. She was kind and explained the quality and trending design to your daily environment needs. Absolutely great sale person for the outlet and go too person
Hamidah Hamdan
My 1st time here. I wanna put a review for staff name NICKSON! He very nice to us while answer us about the bag there. Very soft spoken! Always smile to us when he speak! Very good knowledge about the bag that we want! His customer sercive skill is A+++! GOOD JOB NICKSON AND CONGRATS BOARDING GATE TO HAVE A STAFF LIKE HIM! Thank you so much! Will come and purchase here again!
Ridzwan Othman
I visited Boarding Gate at Jem today and was served by Sofea. She was very friendly and professional throughout my visit. I had a few questions about different bags, and she took the time to explain the materials, features, and differences clearly, which helped me make a confident choice. She also guided me through the warranty details, membership sign-up, and explained the benefits and discounts very well. Her patience and detailed explanations made the whole shopping experience smooth and enjoyable. Thanks to her excellent service, I ended up purchasing the bag I wanted and left the store very satisfied. Great experience overall
ES T
Browsing formally place. Prices are good too. If you are looking for high end luggage, back packs, and accessories like Belroy, Osprey, this is the place.
Colieen Lim
We were served by Yanti at the counter. She was very friendly and make suggestion for us to sign up membership to enjoy discount. We had a good buying experience.
Jayden T
First time stepping into this shop and the service by Sofea was superb!! Makes me happy spending money
kaiL
Nickson was incredibly friendly and helpful. Somewhat hesitantly bought a display luggage since that was the only one left for the color I wanted, and unfortunately realised later there was a defect that was not very visible at first before purchase (partially my fault for not checking thoroughly). Brought it back for exchange and was about to change for another color since that color luggage was the only one left, but Nickson was kind enough to go out of his way to find a new replacement for the same color I wanted from another branch. All I had to do was to come back the day after (I live nearby anyway) and he got me a new luggage.
Siti Abshah
The sale person, Chuan, is so friendly and informative. He answered my questions on different bags brands and gave some advice and shared with me other customers’ feedback. Thank you and good job.
Sam T
Sofea is an excellent customer representative. She has an extremely warm personality, communicates with sincerity and has excellent product knowledge. I purchased a Pacsafe urban sling bag and a few other items, and Sofea was patient and full of smiles when she answered all the questions that I had about each of the item. In the process, she showed the value of the product and was able to make it worth the price tag. It’s in the honesty from which she communicated her knowledge, which also showed the depth of her thoughts & experience. There was no hard selling nor was there ignorance of the customers. The same service quality was also accorded to other customers in between my queries. I truly appreciate her assistance and support in assisting me to choose the items that I need. Boarding Gate at JEM. . Thank you so much, Sofea. 🙏🏽
Rizal Farok
great spot for all your travel needs - especially of the backpack kind. it's kinda small and squeezy inside, but we don't mind cos every space is utilized for whatever they're selling. the backpacks that they stock are really of the good ones - both brands and models. and there is plenty of complimentary travel stuff you need, sold there too.
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