Location:
Quality products and services
Cold Stone Creamery at JEM offers a unique ice cream experience celebrating customization and premium ingredients, representing the American quick-service dessert concept globally appreciated for individualized ice cream creations. The brand specializes in premium ice cream crafted with approximately 12-14% butterfat, prepared on-site daily and customized with chosen mix-ins and toppings at the point of serving. This innovative concept transforms ice cream service from pre-scooped selections into personalized creations reflecting individual preferences and taste combinations.
Cold Stone specializes in extensive ice cream selections alongside complementary dessert options including ice cream cakes, pies, and cookie sandwiches providing options for various occasions. Beverages extend the menu with smoothies, shakes, and iced or blended coffee drinks creating comprehensive refreshment selections. The signature Cold Stone experience involves watching skilled servers combine ice cream with selected mix-ins on cold stone surfaces, creating visual entertainment alongside flavor development. This interactive service approach creates memorable experiences distinguishing the brand from conventional ice cream retailers.
The Cold Stone Creamery experience at JEM provides entertainment-focused dessert service complementing the mall's comprehensive food and leisure offerings. Whether visiting for premium ice cream indulgence, seeking customized creations, or celebrating special occasions with signature cakes, Cold Stone Creamery JEM delivers quality frozen desserts through engaging service. The brand's commitment to customization and visible preparation ensures customers receive exactly desired flavor combinations. The convenient JEM location enables dessert visits during shopping trips, integrating premium ice cream experiences into comprehensive day-out activities.
Based on 15 reviews
Out of 260 shops
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Theng wei Ang
Very patient, knowledgeable and helpful staff, guided me to make a choice that im very satisfied with as my first purchase with Tissot :) Very convenient location in the west too… overall a great experience
Muhammad Rifky Wicaksono
Had a great experience at the Tissot store in JEM Mall. Agnes was outstanding—she has excellent product knowledge and patiently answered all my questions. Her professionalism and friendly attitude made the purchase smooth and enjoyable. Highly recommend this store for anyone looking for quality service and expert advice.
Izza Qistina
Came here to bought Tissot PRX collection. Staff was very welcoming here especially Nicole. She recommended us the good ones and explained the functionality of the different watches. Nicole even helped us to adjust my partner’s current watch. Highly recommended!
Qian
I’ve been wanting to get a good watch to mark a brand new stage of my life, and Jack (JEM boutique) made my first Tissot experience great. He took the time to understand what suited me best, and the entire process was simple, easy, casual, and completely hassle-free. I really appreciated his patience and guidance — no pressure at all, just genuine help. Thanks again, Jack, for making this milestone such a smooth and memorable one! Highly recommend.
Nur Izlyn
Agnes at Tissot Jem provided outstanding service. She was friendly, knowledgeable, and helped me. Her expertise and patience made the whole experience enjoyable. Highly recommend her if you’re looking for top-notch customer service!
Afifah Nadiah
Agnes was very warm and friendly. She is knowledgeable in informing us about the different watch models. Will come back again.
Kumaresan Vadivelu
Fantastic customer service by staff Jason Very patient and good product knowledge
Charlotte Thu
This is the 5th times purchase from JEM store. Staff are very professional and knowledgeable.
Renuka Devi
Had a good experience with Nicole, she was very patient to explain to me and know my preferences before she showed me some pieces, helped me make a decision quicker.
T L
Agnes was very attentive and created an excellent shopping experience for me getting my first Swiss automatic. Would recommend for anyone in the hobby!
gideon myat san
Agnes gave us a very hospitable treatment while trying on almost 10 Different watches. Very good service and we left happy.
Yan (Jetzz)
Jack, was very knowledgeable on the products and very patient with our choices. Great stuff!!
Jordan Goh
Nicole was helpful throughout the entire process in helping me get my first PRX. Thankful for her professionalism.
elyse cheong
thankyou to Jack for recommending a few watches for me to choose from for a gift to my boyfriend and Agnes for the service given to me today when i came to buy the watch ☺️
JOSEPHINE CANJA
Having a few knowledge about watches, SA Jack (Tissot JEM) thoroughly explained to us (my husband and I) about the watches that we liked! He’s very accommodating and letting us try different pieces. It was our first time getting automatic watches, and he was very diligent in sharing all the information that we need to know. We were also assisted by his colleague (forgot to ask the name), as she’s accommodating as well. We ended up getting two watches :)
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