Coffee was ok. But the Chinese staff wearing black shirt with spectacles was very rude. Even told me dining is an hour rudely only after I have made payment while I see people sitting there without even ordering anything. The place has poor ventilation too with heavy food greasy smell. If your staff hates taking order, maybe invest in a self-order kiosk?
Shafa Hamadah
Went to this branch today 20/7/25 about almost 8pm to get the cheesecake. Young lady name Nadzirah was standing on the cashier doing something. Then i come and say hi to her but she ignored me. Still I tried to understand and talk to her nicely saying “can i have oreo cheesecake?” But without manners she replied me annoyingly saying “can you wait?!” With her irritated body language. My advice Is Don’t work at service line if you Don’t have the Passion and No Patience. People come to your store to get food and drink. Talk to you nicely why you need to answer rudely? Even you are busy you have no right to replied that way. Then her colleague attended to me nicely.
Atwood Chai
This Coffee Bean outlet is the worst Coffee Bean I have ever visited. The staffs were rude and service was not up to standard. The SG60 breakfast was terribly prepared, check out the photo. I have the same breakfast in the IMM Coffee Bean outlet, it was very good.
I love Coffee Bean and always is a fan of it, but this outlet really turned me away.
I hope the management will do something to rectify the problem.
minlei chong
The service attitude at this branch is by far the worst among all the locations I’ve visited. I strongly urge the management team to assess the service quality here and provide proper staff training where necessary.
Despite being around 30% less busy than the CIMB Building branch at CIMB plaza on a Friday morning, the staff here treat customers with an unwelcoming and cold attitude. When a customer approached the cashier to place an order, the staff member showed visible displeasure.
She wore a name tag with a barely legible, poorly handwritten label patched over it. It was so small it couldn’t be read. She was a young lady with braided hair. This kind of behavior reflects poorly on your brand.
The first photo shows what I received from the CIMB Plaza branch last Friday, which left such a good impression that I decided to visit CBTF again today.
The second photo shows what I got from the Jurong East branch — truly disappointing.
Farizal Fajari
Wish I had better things to say for this branch but unfortunately, the takeaway pasta I ordered took longer than the 15 mins they promised and was not worth the $11.90 I paid
Egoistic Swan
Worst CBTL outlet. Service was absolutely horrible, was ordering at the cashier today (27/09/25), and was served by a Malay girl staff. She was extremely rude and seemed visibly annoyed when there were customers queuing to order. Seems like she has an attitude problem, completely unprofessional too. By far one of the worst CBTL outlet service-wise. Hope something is done.
hdjs jdjs
The person taking orders at the counter did not attend to me in a friendly manner and professionalism could be improved. I was given a time limit of an hour from when I started dining at the restaurant to stay because I was studying although there were other tables available and vacant. This order was given by the manager itself which I believe may also be the same person working at the cashier. Lastly, the food itself was bland and tasteless. I have had better experiences in other coffee bean outlets
somaye hemat
I asked for breakfast set ….one guy came she didn’t know how take the order.then another one came again she didn’t know and the last one came and took my order…I wanted a breakfast set with hot latte…..the latte was cold and the chicken patty was frozen…I asked them to change they change but again it was cold ….I decided to not say anything and even I didn’t ask them to change the coffee….because the don’t know their job. This not my first time in coffee beans and I’m a member but everything was awful today.
Positive Reviews
Mohammed Aamir Mitha
This is my go-to breakfast spot and is Halal. My wife and I come here almost every second week. I usually have the breakfast platter (Continental breakfast), but my wife is more adventurous and has tried almost everything on their menu. Overall the food and service is excellent, the staff are very attentive and always have a smile on their face. The coffee here is also delicious. Would highly recommend others to try it out !!
dq
It's a coffee bean chain, dont expect too much. Place serves its purpose as a CBTL, generic drinks with wifi and ample seats. Stopped by cause it was raining out and couldn't walk back.
Service was ok. Overall ok experience. Wifi is good too.
Michelle Fong
Superb experience! The staff were very kind. In special shoutout to Azira.
I had the breakfast set and she was very kind to serve my coffee first then my food later. Appreciate her attention to details.
Will definitely visit again.
Yellow Bear
Conveniently located near Jurong East MRT station, this is one of the good meeting places for friends to meet up.
Good food with friendly service, plus plenty of seats. Enjoy the aircon and free wifi while having their breakfast set ($10 for 2 sets). Life is good.
Sunny Sin
A comfortable for couples or group of 4 to catch up over a drink and cakes👍☺️
snk
Xmas drink is good! But staff not very friendly. And omitted the whip cream even though I did not ask for it. Luckily I saw before the drink was served.
Jeroemy
Conveniently located in JEM, the coffee bean & tea leaf is a nice place to relax, chill and have conversations since it’s a more quiet place in comparison to other F&B located in JEM.
I had a hot chocolate, and tried their Gula melaka cake & Chicago cheesecake
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Ice Blended Drink
BLACK FOREST MOCHA ICE BLENDED DRINK
$8.80 FOR 1
A returning fan favourite - decadently smooth and creamy blend of chocolate, espresso beans and maraschino cherries, complete with a cherry on top.
BLACK FOREST MOCHA ICE BLENDED DRINK (SMALL)
$12 FOR 2
A returning fan favourite - decadently smooth and creamy blend of chocolate, espresso beans and maraschino cherries, complete with a cherry on top.