Samsung Service Centre Jem

Scamed by Samsung. Online S25 sales (10..10 tiktok sales) mentioned could trade in old samsung phone. So I went Samsung online to and realized that my samsung note10+ can fetch $360. So I bought the s25 ultra. Today, went to Samsung at JEM to do the trade in with the given voucher. Sales person keep nitpicking on my excellent condition Note10+ which after so many years is at least a 9+/10. After 20mins or so, say that my phone has zero trade in value. I said that your official website says otherwise, then they change their excuse to "oh online samsung sales" has different criteria for trade in. Buy in the shop physically is different from online. We are not under the same management". I said "how am I supposed yo know all the fine prints and criteria. I trusted that Samsung is a reputable enough brand. My advice to consumers is don't trust online Samsung sales anymore. They can turn around abd say that they are not samsung. Also, if you wish to trade in your phone. Do it on the spot abd ask for the value, they will likely give a higher value to attract you to buy the new phone. Once you purchase the new phone and then subsequently wish to trade in, the stance will be totally different.

Zero stars.. This is hands down one of the most frustrating and painful service experiences I’ve had. I brought in a Samsung device for what should have been a straightforward power button repair. I was first quoted around $200 (which btw was already ridiculously expensive just to fix a button), then later received a text saying that the cost had increased to over $400—with no proper explanation... When I finally received a call, I was told the technician had now found the touchscreen to be “faulty.” How convenient—this issue only appeared after they disassembled the device. I was then told they couldn’t perform a partial repair just for the power button, so I’d have to pay for the screen as well. Over the phone, I specifically asked multiple times if my device would be returned in the same condition if I didn’t proceed and the person acknowledged that it would, and I made my expectations very clear. Even before sending it in, I made this expectation known—but now, of course, no one will admit to it. When I didn’t proceed with the repair and came to collect my device, I checked and had to ask them to charge and demonstrate it—and that’s when it was revealed the screen wasn’t even showing the charging indicator anymore. Here’s the worst part—when they tried to justify it, they told me that fixing the button would “unavoidably” damage the touchscreen, meaning I’d be forced to pay for both. If that was the case, WHY wasn’t it disclosed upfront? Why quote one thing, then hold my device hostage with unexpected, unexplained charges? Zero transparency. No accountability. The responses felt scripted, and the way things were handled left me, the customer, feeling like I was somehow at fault for not asking the “right” questions—when I had, multiple times. Save yourself the trouble. Don’t send your device here unless you’re ready to be overcharged, misled, and left angry and helpless.

Bad service, jumping queue numbers and staffs are all just not so helpful at all...waiting time let me inform you, if you are ready to wait for 20 to 25mins and the only comfort you have is a stool to sit then be my guest but this should not be a standard..appointment? Then why are their staffs walking around checking and looking at queue number then entertain in front of others who are waiting patiently and looking at the queue board (if that board is working at all)..lowest service I've experienced ever in samsung service..

I will give zero star if can. Very disappointed and very bad experience I encountered. Due to the Samsung screen few green line issues I send to repair. They charge me $500++ just for the repair fee. I feel very expensive just to repair the screen. And when I collected back my phone, suddenly the screen show safe mode and they said due to the motherboard issues, need to change. So I need to pay another $$ to repair the motherboard. I'm very unhappy and ask the supervisor to explain. But they rejected to talk to me, just give me excuse serving another customer, need to wait until "no more customers" then can talk to me

Came to repair my newly bought earbud as the cradle stopped charging. They collected it and informed me to collect next day via sms. When I collected, it is not even getting paired with my phone anymore. It took more than an hour to debug. Then i realized that my watch is disconnected in the whole process. I had to reset the watch to pair again. Altogether I lost more than two hours. The lady who handed over the earbud does not even jave basic English skills. She does not even know what happened to my earbud and what was done to rectify it. It is a basic right for me. Horrible experience in my life.

I went to Westgate support Centre to fix my sim card tray unable to slot back in. The service personnel bring the phone to his technician, return in just 2 mins. Explain that i had broken a pin and to fix, it required a whole mother board replacement which cost $200 plus. I declined and asked if they can open the phone case to do a detailed check. The personnel assure me that it would not help and rejected my request. I went home take a closer look and discovered that the reason why the sim card tray was unable to slot in us due to a pin had jack up. I use a thin tool to press back the pin. After that I am able to slot in the sim card tray. The phone is still under warranty. The service center is unhelpful and recommend an expensive solution. I am totally disgusted.

I sent my device on 25 Oct to Samsung service center for monitoring. When my phone is ready for collection, no one call me and I dropped by on 29oct to check on the status of my phone. The staff brought out my phone and said my phone can be collected. I am quite disappointed on the service.

I rarely hate an experience enough to bother leaving a bad review. Terrible, painful experience with arrogant, unhelpful staff. All I wanted was to replace a screen protector (since they have the ridiculous requirement that I can't replace the screen protector myself without voiding my warranty). But they insisted on also performing some sort of device scan, even though I did not come in for anything related to software. Perhaps you think this is just a pleasant add-on service to check for your device health - but it's *mandatory*. You can't refuse. No matter how you protest, the staff insist that they scan your device because they replaced your screen protector. We have absolutely no idea what they're doing with your personal data. By the way, have you read the terms and conditions? You have to promise that if they damage your data, that's entirely on you, they take no responsibility. Customers clearly aren't important to Samsung. Only money is.

If it were possible to give zero stars, I would. I recently spoke with a technician named King, and unfortunately, the experience was extremely disappointing. The technician was unhelpful and provided explanations that I found to be unreasonable and unsatisfactory regarding why my phone could not be repaired. I expected better service from a company like Samsung, and I believe it would benefit from having more competent and customer-focused technicians.