Germaine Tan
Very rude lady Philipino staff
Samsonite at JEM offers world-class luggage and travel accessories from the globe's most trusted travel brand, providing Jurong East travelers with superior quality solutions for every journey. Founded in 1910, Samsonite has built an unparalleled legacy spanning over a century as the world's most loved and innovative luggage manufacturer, renowned for combining innovative engineering with timeless design principles. Located at Level 3, Unit #03-04, the JEM store showcases Samsonite's comprehensive collection of suitcases, backpacks, carry-ons, and travel accessories designed for modern travelers seeking durability, functionality, and style. Each product undergoes rigorous quality testing to meet Samsonite's exacting standards, ensuring reliability through countless journeys across the globe.
The JEM store provides access to Samsonite's full product range, including lightweight spinner luggage featuring 360-degree wheel systems, hard-shell suitcases offering maximum protection for delicate belongings, expandable backpacks designed for versatile packing, and innovative travel accessories that enhance journey convenience. Samsonite's signature collections feature advanced materials, ergonomic designs, and thoughtful features like TSA-approved locks, damage-resistant surfaces, and lifetime warranties that demonstrate the brand's unwavering commitment to customer satisfaction. Expert store staff provide personalized recommendations based on individual travel styles and needs, ensuring customers select perfect luggage solutions for their specific requirements.
Whether preparing for business travels, family vacations, or adventure expeditions, Samsonite at JEM delivers premium travel solutions backed by a century-long heritage of excellence, innovation, and customer-centric design that makes each journey more enjoyable and worry-free.
Based on 15 reviews
Out of 260 shops
Not enough ratings
Germaine Tan
Very rude lady Philipino staff
Wendy Yap
It's a pity that they don't sell women's bags
AngeOuDemon
Limited ... women’s design not available at this outlet.
Chris Lim
Poor customer service from the pinoy female staff there. Aloof attitude.
Rythian Lee
Nice atmosphere, staff is professional and friendly
Melwin John Christopher
Nice travel bags bit expensive.
Zulaika Zainal
Very good store
HENRY TAN
Older models are better
Rizal Farok
love the simplicity and modern feel of the interiors. we have bought a few bags from here - but while sometimes you may get some at a cheaper price online, it's the service they give that makes us want to buy in store every now and again. range stocked in the store is really good, though wished they put more emphasis on the backpacks and everyday wear products over the travel luggage.
Iqbal
I had a fantastic experience shopping here. The staff in particular were incredibly helpful and patient. They took the time to understand my preferences and budget, and helped me find the perfect bag that met all my needs. I'm so happy with my purchase and will definitely be returning in the future.
David V.
The seller knew well the products he was selling and he helped me to chose the right Samsonite trolley I was looking for. He didn't even try to sell me the most expensive as I've seen in some other stores.
Alvin Khoo
Staff is very courteous and very willing to assist on my enquiries
Teck Sin
Served by Doreen when I was there. She was very friendly, helpful and knowledgeable - quickly helped me identify a suitable luggage model and even helped to call and reserve stock at another outlet when it wasn't available at the JEM store. Very efficient and effective!
William W
Samsonite JEM Love the quality and design
Djoeis Shi
Nice service.
18 photos