Location:
Quality products and services
PEDRO at JEM is a sophisticated footwear and accessories retailer offering contemporary shoe designs reflecting refined aesthetics and quality craftsmanship. Located at 50 Jurong Gateway Road with extended hours daily from 11:00 AM to 10:00 PM (phone: 6837 9011), PEDRO brings Singapore's established luxury footwear brand to Jurong East shoppers. Established in 2005 as an offshoot of Charles & Keith, PEDRO quickly built reputation for distinctive shoe designs reflecting minimalist-modern aesthetics combined with superior material quality. The brand operates 13 Singapore locations including this JEM outlet plus a factory outlet within IMM, making PEDRO accessible for customers throughout the island seeking elevated footwear selections.
PEDRO specializes in refined footwear designs emphasizing contemporary style, durability, and versatility. Women's collections include pumps, sandals, wedges, flats, sneakers, loafers, moccasins, ballerinas, boots, flatforms, and mules, each reflecting PEDRO's signature polished aesthetic. Shoe designs feature minimal ornamentation, rich neutral colorways, and quality materials ensuring longevity and effortless integration into varied wardrobes. Block heels provide comfortable all-day wear, while sculptural silhouettes elevate professional and casual ensembles. Beyond footwear, PEDRO offers complementary accessories including bags and items creating cohesive personal style statements.
PEDRO at JEM serves customers seeking elevated footwear combining fashion-forward design with practical durability. The store's positioning within Jurong East shopping environment provides convenient browsing alongside other retail options. For discerning shoppers valuing minimalist design, superior construction, and refined aesthetics, PEDRO offers distinctive footwear alternatives to mainstream retailers. Whether selecting everyday flats, professional pumps, or statement pieces, PEDRO's curated collections emphasize quality over quantity, ensuring each purchase represents worthwhile investment in lasting style and comfort.
Based on 15 reviews
Out of 260 shops
Not enough ratings
Nhon Tran Le
My wife and I walked into the store and were disappointed by the service. Despite there being no other customers, two staff members were chatting and ignored us. Even when my wife picked up a shoe and wanted to try it on, we received no assistance. The store needs to train its staff properly.
NFT Raiser
An honest review on the service level for PEDRO @ JEM. If I could give a -1 star rating I would. 1) First male staff was not well versed on the shoes Pedro is selling. Couldn’t quite understand what “blisters” were when asked if the shoes that were hard leather would induce blisters. 2) Male staff was also whispering to me explaining to me as a customer; I mean it’s not ASMR, I’m buying shoes for goodness sake. 3) Tried upselling flimsy socks and kept asking me more than thrice to confirm that I will be buying the socks or not before he opens it up from packaging to allow me to try with the shoes. 4) Female staff then stood guard by me when I said I would want to wear the shoes upon purchasing as I would want to go out with it afterwards. The body language of hers, made me uncomfortable, standing within my personal space, as though I would steal the shoes before paying. 5) The whole experience of the store was not welcoming from start to end. It seemed that I was being profiled as soon as I enter the store. Upon paying, the female staff ridiculously asked me 3 stupid questions one after another. “Do you want a shoe bag?”, “Do you want the shoe box” and finally stood there awkwardly and finally said “Oh you need a paper bag?” I mean, this is really disappointing from a brand that I’ve heard alot of good reviews of its products. This would definitely be my first and last time to purchase anything from PEDRO, thanks to the service rendered by the staff on duty on that day. To PEDRO management, if you can read this review, I suggest sending your staff to WSQ GEMS to upskill them, if not you’re gonna lose more customers as I’ve noticed this is not the only 1 star review you have on Google for the JEM branch.
gan joan
Staff members need to be trained. Some serve at a high standard and some are not trained properly. They surely need a training session for the Sales Associate. It’s almost new year, ask for🧧after bill they said out of stock. (Didn’t let me know after bill also, until I ask😤) I asked if I can take the receipt and go other brunch to get the free angpao, the staff face like 🙄”You can try to redeem if they agree to give you.” Bad experience with this branch, I go vivocity the next day. Received a really good service. DO NOT GO THIS BRUNCH 👌
Phoebe Tan
Just now went to Pedro Jem outlet ,I'm pedro member~this is my first time visit at Jem outlet. All staff service was bad,buying mood suddenly don't have! This time experience was Super Bad and terrible!!! Never come again!!!
Sharmaine Naga
I bought a pair of shoes and found it faulty. Didn want to exchange. Refused to refund me at pedro Jem when it was clearly stated in receipt that I can refund if shoes are faulty
Irene Chua
What a lousy experience at pedro jem. the tall Chinese guy staff wearing own clothes without spect have the worst service ever.
Wenhong Chong
Had a great experience at PEDRO Jem! Jia Xing was super friendly and helpful - gave good advice and made sure I got the right fit. Really appreciate the great service~
Ee Er Wong
I was shopping at Pedro last week, and Carson was extremely helpful and knowledgeable about the bags and leather. It was a great experience, and I’m happy to shop at Pedro!
Nabilah Senin
Undeniably great shopping experience with Jia Xing! Thank you for your kind assistance over Whatsapp and made my shopping experience a fuss-free one! From checking on the items till the point of payment. Was welcomed by Elizabeth who was pleasant and sweet at the point of collection. Thank you for assisting me in putting the ribbons on the gift! 🫰🏽✨
Yong Jing Lim
The staff name JiaXing served me very well and patient, show me the way to put on the bag and gave me some tips to take care a leather bag Bought two bag for my mother and sister ☺️
Rashler Swhite
Bought bags here quite a few times, the staff I’ve met are always friendly, and one of them even remembered us hahaha! I don’t know your name, but thank you for helping me to choose and try on the products patiently~
Vera Young
Had a great time at Jem outlet. Specially with the young male staff that handled us. 👏 thank you will come agn …
Leonn Ho
asked for tips on the application of mink oil to my new shoes, as well as about the creasing, and jiaxing was extremely helpful and patient with this. appreciate the help!
Rachel Ha
Staff Jinky is very professional, helpful and friendly! Shopping here was a breeze and enjoyable. Thank you so much! ☺️
Zhong He
Helpful staff, checking available stock for me from other outlets. Explain to me their online purchase thru their app. Well done!
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