Location:
Quality products and services
IKEA Jurong at JEM represents Southeast Asia's first IKEA 'small store concept,' bringing the globally-recognized Swedish furniture and home design brand to the heart of Jurong East shopping district. Opening in April 2021, the Jurong location spans an impressive 6,500 square feet across three levels (#02-12/13/14, #03-15/16/17, and #04-20/21/22), offering customers a curated selection of IKEA's furniture, home décor, and lifestyle products adapted for the modern Singapore home. The store combines IKEA's signature contemporary Scandinavian design philosophy with innovative retail concepts, making quality home furnishings and design solutions accessible to suburban shoppers in the western region.
IKEA Jurong features the full range of IKEA's home furnishing categories including bedroom furniture, living room pieces, kitchen solutions, storage systems, and home accessories. Each product represents IKEA's commitment to quality craftsmanship, functional design, and affordable pricing, enabling customers to create beautiful, functional homes regardless of budget constraints. The store features a digital interactive wall designed to engage and entertain families while shopping, enhancing the retail experience beyond traditional furniture browsing. IKEA's Click & Collect service allows customers to place orders via QR codes directing them to online menus, combining digital convenience with in-store shopping flexibility.
IKEA Jurong operates daily from 10:00 AM to 10:00 PM, with the on-level restaurant and bistro providing dining options throughout shopping hours. The restaurant serves popular IKEA dishes including salmon fillet, plant balls, and Swedish meatballs at affordable prices, allowing customers to enjoy meals while shopping. Payment is cashless only, reflecting modern retail practices. Located within JEM's convenient complex with direct MRT accessibility, IKEA Jurong brings Scandinavian home design excellence to Jurong East.
Based on 15 reviews
Out of 260 shops
Not enough ratings
Tham Willie
Improve on the service, servers, attitude and service. No staff actually smiles to u, and especially the sausage bun and ice cream counter, just doesn’t give you a greet. When you change the token she just leave the cone and token there and starts serving another person. I think they are pretty rude.
Kailing Zhuo
Extremely bad attitude from the staff whom we tried to inquire if possible do the customisation to the cabinets that we are interested in, like can we customise to add legs. First when we tried to get her attention, we are already faced with a cold attitude when we asked ‘are you able to help us with some queries on the cabinets?’ She just gave a cold nod without replying us. We probably should have asked in english then maybe we could get a warmer reply. While she came over to the cabinets to reply to our queries, i felt like a beggar trying to get free gifts out of her. Thorughout the whole time, she gave a very cold face like she was forced to talk to us. Have always had pleasant experience at Ikea but this time is just BAD.
Judy Gao
Extremely disappointed with IKEA’s service. I ordered a TV bench, but they sent the wrong items – the colour and size were completely different from what I saw in the showroom and couldn’t even be installed properly. I’ve contacted them more than 10 times through email, phone, and WhatsApp. Each time, I was told it would take 2–3 working days to respond, but it’s been over two months and I still haven’t received any proper resolution. The after-sales service is terribly slow or sometimes completely unresponsive. I expected better from IKEA – would not recommend based on this experience.
G M
If i can give a 0 star rating i would have given to this outlet. Ikea needs to stop doing this stupid stock management of paying at jurong, pick up at trade hub21. This is 2 bus stop away and who is going to reimburse for additional transportation cost and travel time? Worst of all your website does not state that some stocks are only avail at tradehub. This is pure waste of customer time and really dumb.
JoonBond
Can't find anyone in kitchen section for enquiry, big sales office there but empty, the counter also same. Ask the girl next section near the kitchen display , she said she is not from kitchen section, and not welcoming, cold and she more focus on her phone. I just wonder IKEA standard, do your services standard allowing your staff to play the phone on selling floor.
Sam Goh SE
I love IKEA high quality, functional and well designed products. Shop mostly in their Alexandra main store but since there is one here in JEM which near my home, I give it a try to check it out. Although it's much smaller in size, most essential items are available here. It pretty well design and quite easy to browse the items through the walkway taking me from floor to floor. I got what I was looking for so that's good.
Owena Chan
Love window shopping at IKEA, casually walking through 3 levels. Sofa section is always seated with people 😂 The restaurant is always full whenever I visit, difficult to find seats. The 50 cents ice cream is so worth, taste like Mr. Bean soy ice cream. Paid at cashier, get the IKEA coin, slot into the ice cream machine, tada, enjoy!
EverPlay Production (Balaye Khaung)
♻️ IKEA ♻️ Nice room decoration samples with fully furnished . You can make decision how you want to decorate your own world .😍 Very useful / fair price products with nice photo spots 😘 …
Meditate Zen
Stopped by IKEA to try their pork chop promotion—just $5 with French fries. With a deal like this, it’s no surprise it attracts plenty of customers. The pork chop was well-fried, with crispy skin that gave a nice crunch with each bite. The meat itself was decent, not too dry. (3.5/5) The promotion runs until 14 September—hopefully, IKEA will continue offering more great deals for customers to enjoy. I also added on a few sides: the blueberry cheese pie (4/5), two spring rolls (3/5)—though the texture was a little odd, possibly because they used cabbage as the main filling—and garlic bread (3/5), which was a bit dry and cold. And don’t forget—bring your IKEA card (or sign up for one) to enjoy free coffee. Cheers!
Sun N
I had the best experience working with Xavier from the Kitchen Department. Every step of the way, he was patient and meticulous. He even came to my home on his off day, to check out all the measurements after the measurement guy already came “just to make sure” everything was perfect. So now the kitchen is done with minimum fuss at my end. Thank you Xavier for your professionalism , meticulous attention to details and excellent customer service! 🙏🏻
Sameera Liyanage
It was amazing to shop here and experience all the household items before buying them. I was truly impressed by the variety. We purchased several items from here, and if you’re starting fresh with a new home, this place is a must-visit. • Wide variety of items • Experience before buying • Affordable pricing • Inspiration for your home • One-stop shop
Mathieu Gendrot
Good Ikea place with stocks. Some bigger furniture are not in the shop and you'll have to go pick up elsewhere
Sandie Heong
Both staffs at this return cum customer counter were very helpful and can see their team work. Thank ✅️ especially to Melody and GK . I enjoyed even near by customer trust me too. You made my Monday never blue.
Kenny Doritos
Appreciate how flexible the return policy is. I purchased a product from another store (Tampines) but I was allowed to make my return here. I even used my Ikea family points for this purchase and they were able to refund that amount in terms of store credits.
Artem Moshnin
Relatively smaller ikea here but still excellent food quality in their restaurant. Ordered the salmon fillet with couscous, and the bolognese spaghetti set meal (comes with mushroom soup and garlic bread). Always get the meatballs here, i got 12 pieces this time and very tasty. The meatballs paired with brown sauce, mashed potato, and jam go perfectly together. Lastly, got a cold drink cup which is refillable with any drink you choose. Tables are usually crowded depending on what time you go, we went at 6+pm and there were still a few tables available.
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