Melody Goh
Just received my bbt by delivery order and I found a strand of hair in it. 😓😓😓😓 Utterly disappointed… …
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CHICHA San Chen (吃茶三千) at JEM (unit #L1-17, 50 Jurong Gateway Road, operating 11:00am to 10:00pm daily) represents a famous Taiwanese bubble tea chain with over 200 outlets across Taiwan and China, bringing authentic high-quality bubble tea craftsmanship to Jurong East. Founded in 1998 with a mission to make premium, freshly brewed teas accessible to discerning tea drinkers, CHICHA San Chen operates its own tea mountain, employs professional tea tasters and tea roasters, and handcrafts every beverage under the guidance of Taiwanese tea masters with over 20 years of experience. The brand's commitment to quality distinguishes it from typical bubble tea shops, as the JEM outlet has successfully retained the rich fragrance of tea in their drinks, delivering an authentic Taiwanese tea experience that resonates with both casual bubble tea enthusiasts and serious tea connoisseurs.
The menu features an extensive array of signature bubble tea selections crafted with premium ingredients, traditional brewing methods, and innovative flavor combinations that celebrate Taiwanese tea culture. Each drink is prepared to order, ensuring freshness and allowing customization according to individual preferences for sweetness, ice levels, and pearl textures. The popularity of the JEM outlet has grown significantly since opening, with customers prepared to queue for approximately half an hour to experience CHICHA San Chen's distinctive tea preparations, a testament to the quality and authenticity that justify the wait times.
Located at JEM's Level 1 in the heart of Jurong East, CHICHA San Chen provides convenient access for shoppers, office workers, and tea enthusiasts seeking authentic Taiwanese bubble tea. The restaurant's success represents the growing appreciation for quality tea beverages in Singapore, where customers increasingly seek alternatives to standardized commercial bubble tea chains. For those seeking genuine Taiwanese bubble tea crafted by experienced tea masters using premium ingredients, CHICHA San Chen at JEM offers an authentic, high-quality experience that brings the essence of Taiwan's tea culture to Jurong East.
Operating Hours
Closed
Opens in 4h 31m
Monday
11 AM - 9:30 PM
Tuesday
11 AM - 9:30 PM
Wednesday
11 AM - 9:30 PM
Thursday
11 AM - 9:30 PM
Friday
(Today)
11 AM - 9:30 PM
Saturday
11 AM - 9:30 PM
Sunday
11 AM - 9:30 PM
Overall Rating
4.1
/
5
Based on 15 reviews
Mall Ranking
#139
Out of 260 shops
Category Ranking
Not enough ratings
Negative Reviews
Ezra Er
Too many grab orders during lunch time. Orders keep coming in but all physical walk ins have to wait for an hr or more for their drink. Would be good to indicate the waiting time before collecting orders and payment through their machines. Or else we purchase without having an idea that the waiting time is an hr plus
Fen BeBe
If I can I wouldn’t even want to give a Star! Their service is terrible! I was served by JunJie ( was told that is the name of this guy who hands have tattoo by his lady colleague ). After taking my order, I waited sometimes and those that q infront of me have taken their order and went off. I saw my order, the Pierrier sparking orange series is ready but being put at the side. I waited very long like 10mins after my order is placed at the side as per photo and my order wasn’t called so I went to the reception area and waited and finally JunJie saw me and I pointed at my order, to my horror instead of serving the order to us, he just went off to the kitchen, I saw from the mirror reflection that he is using his hp and later think he clearing rubbish. Obviously he is doing it purposely! I was finally served by another lady (I only saw her name tag first name is 巧） n she don’t even press my order no. Instead she pressed the no. after me which my order is right in front of her and she asked me what is my no. Don’t understand why they don’t serve the drinks to customer after making instead keep just putting at the side, waiting for the ice to melt so that the water level will be higher or will taste better after being diluted? 😏 This is really very unprofessional and rude customer service I had encountered. Further more, at that timing, it wasn’t very crowded. Their management should look into it and re-train their employees.
Positive Reviews
Skye Cai
Tried the new released seasonal Hoho buzz tea. Dong Ding Oolong Tea with fresh milk instead of the oat milk tea. Had 50% honey which the sweetness is just nice. The honey taste is quite original, as with the flowery sweetness in it. Staff is quite patient in answering a few questions. Cannot redeem with points for this drink.
DR DAVY GOH
Standard Chi Cha bubble tea store. Located at level 1 of Jem Shopping Mall. Service was fast. The staff was friendly and quick. Thankfully, the waiting time wasn’t that long. The whole experience was good. Strongly recommended for people who wanted a good cup of bubble tea.
snk
Taro series is good. But don't let me choose sugar and ice level. Staff is unfriendly.
Jaime Tng
Always love their milk tea . Taste is always consistent and very nice and gaooooo.
Daniel Bok
Ordered Green tea, oat milk with bubble, 50% sweetness. It’s pretty good. Service is relatively fast, quite a lot of delivery order so had to wait a bit before getting my cup
洪忆
Great service and super friendly staff! They’re always patient and polite, and the drinks are consistently good. I always enjoy coming here! 👍✨ …
Ziyi Yeow
The tea brewed here is incredibly flavourful, and every cup feels thoughtfully prepared. The staff are exceptionally friendly, polite, and always welcoming. Even when the crowd gets heavy, they remain efficient and attentive, doing their very best to ensure orders are both accurate and served promptly so customers never have to wait too long. I’m also impressed by their knowledge and recommendations, they clearly know their teas inside out. Five stars for their wonderful attitude, excellent service, and dedication. As a tea lover, I truly enjoyed the experience and will definitely recommend this place to anyone who appreciates quality tea!
thesis
I ordered green tea with lemon juice and bubble, 50% sugar, and less ice and it did not disappoint! The drink was refreshing and healthy tasting, while the boba was perfectly soft and had a good bite, it also featured a noticeable brown sugar flavor. Our server 施婷 was patient and helpful, highly recommend CHICHA San Chen! My drink is the at the left in the photo.
Diana Kang
My usual BBT during working days. Like the frequent seasonal selections. Friendly and dedicated staff, especially during busy times
Tweedysama
In my opinion, the best bubble tea shop!😘love the drinks, i always ordered osmanthus oolong tea with passion fruit and sakura konjac jelly. The jelly is so chewy and sweet and the drink is has the right amount of sugar …
Claris Ong
The drink was done quickly and it tasted really good. The tea in the drink is strong and fragrant. The flavours blend together very well. The staff were nice too. Worth the money.
Looyeo
Love the Fantasy series so much, had it for multiple times already :) hope this can be permanent in the menu!
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Our Menu
Menu Images
Menu Highlights
Tea
GREEN TEA
$3.50OSMANTHUS OOLONG TEA
HIGH MOUNTAIN POUCHONG TEA
BLACK TEA
DONG DING OOLONG TEA
CASSIA BLACK TEA
Mix/Juice
HONEY
LEMON JUICE
MANGO
ORANGE
PASSION FRUIT
CREAM
MOUSSE
FRESH MILK
OAT MILK
Toppings
BUBBLE
GRASS JELLY
COCONUT JELLY
KONJAC JELLY
SAKURA KONJAC JELLY
TARO BUBBLE
Menu Highlights
POPULAR ITEMS
BUBBLE MILK TEA
$5.50Black Tea + Pearl + Coconut Jelly
SAKURA ORANGE TEA
$5.80High-grade Green Tea + Passion Fruit + Orange + Sakura Konjac Jelly
CASSI A BLACK TEA
$5.30Cassia Black Tea + Mousse
FRUIT TEA
$6.20Black Tea + Pineapple + Passion Fruit + Lemon + Seasonal Fruits
Brewed To Order
MIX/JUICE
$1.00/$1.50/$2.50Toppings
CREAM
+$1.00Cream
BUBBLE
+$1.00Bubble
GRASS JELLY
+$1.00Grass Jelly
KONJAC JELLY
+$1.00Konjac Jelly
SAKURA KONJAC JELLY
+$1.00Sakura Konjac Jelly
FRESH MILK
+$1.00Fresh Milk
OAT MILK
+$1.00Oat MILK
MOUSSE
+$1.00Mousse
Ice
NORMAL ICE
Normal Ice
LESS ICE
Less Ice
NO ICE
No Ice
HOT
+$0.50Hot
Menu Highlights
Tea
COMENTOUS OOLONG TEA
HIGH MOUNTAIN POUCHONG TEA
CASSIA BLACK TEA
DONG DING OOLONG TEA
BLACK TEA
Flavor
HONEY
LEMON JUICE
PASSION FRUIT
MANGO
CREAM
皇家厚奶
Toppings
FRESH MILK
香醇鮮奶
MOUSSE
奶盖慕思
OAT MILK
燕麦NEW奶
BUBBLE
国王珍珠
GRASS JELLY
仙草冻
COCONUT JELLY
热带椰果
KONJAC JELLY
纤玉果子
SAKURA KONJAC JELLY
櫻花纤果
Menu Highlights
Tea
GREEN TEA
$3.20松针绿茶 グリーンティー
OSMANTHUS OOLONG TEA
$3.20水仙桂花 オスマンサスウーロンティー
HIGH MOUNTAIN POUCHONG TEA
$3.20玉露青茶 アルパイン ポーチョンティー
BLACK TEA
$3.20凤眉红茶 ブラックティー
DONG DING OOLONG TEA
$3.20冻顶乌龙 ウーロンティー
CASSIA BLACK TEA
$3.20决明子红乌龙 カシア ブラックティー
Mix/Juice
HONEY
$1.00/1.50百花香蜜 ハニー
LEMON JUICE
$1.00/1.50青柠原汁 レモンジュース
PASSION FRUIT
$1.00/1.50百香鲜果 パッションフルーツ
MANGO
$1.00/1.50芒果果露 マンゴー
CREAM
$1.00/1.50皇家厚奶 クリーム
FRESH MILK
$1.00/1.50香醇鮮奶 生ミルク
MOUSSE
$1.00/1.50奶盖慕思 ムース
Toppings
BUBBLE
$0.50/1.00国王珍珠 タピオカ
GRASS JELLY
$0.50/1.00仙草冻 仙草ゼリー
COCONUT JELLY
$0.50/1.00热带椰果 ココナッツゼリー
KONJAC JELLY
$0.50/1.00纤玉果子 こんにゃく
Menu Highlights
Fresh Taro Series
OAT MILK WITH TARO + TARO BUBBLE
$8.30FRESH MILK WITH TARO + TARO BUBBLE
$7.30TARO MILK TEA + TARO BUBBLE
$7.30TARO MILK TEA + BUBBLE
$7.30
Menu Highlights
Fresh Taro Series
OAT MILK WITH TARO + TARO BUBBLE
$8.30FRESH MILK WITH TARO + TARO BUBBLE
$7.30TARO MILK TEA + BUBBLE
$7.30
Menu Highlights
POPULAR ITEMS
国王珍珠奶茶
$5.60BUBBLE MILK TEA
女皇燕麦NEW奶茶
$7.30SAKURA CAT MILK TEA Green tea, Oat Milk, Sakura Konjac Jelly
Menu Highlights
Toppings
TEPPINGS
+$1.00Add-ons
OAT MILK
+$1TOPPINGS
+$1Popular Items
国王珍珠奶茶
$5.30凤服红茶 + 珍珠
PERRIER风眉冻柠
$6.80Perrier + Black Tea + Lemon Juice
熔岩黑糖波霸鮮奶
$5.80Bubble + Brown Sugar + Fresh Milk
青青芒果露
$6.00High Mountain Pouchong Tea + Mango + Mousse
宝岛经典水果茶
$5.80Black Tea + Pineapple + Passionfruit + Lemon + Seasonal Fruits
Menu Highlights
Popular Items
BUBBLE MILK TEA
$5.30SAKURA FRESH MILK TEA
$6.00ICED PEACH TEA
$6.50Tea
GREEN TEA
$3.50松针茶 (Shong Zhen Tea)
OSMANTHUS OOLONG TEA
水仙桂花 (Shui Xian Gui Hua)
HIGH MOUNTAIN POUCHONG TEA
玉露青茶 (Yu Lu Qing Cha)
Black Tea
BLACK TEA
凤眉红茶 (Feng Mei Hong Cha)
DONG DING OOLONG TEA
冻顶乌龙 (Dong Ding Wu Long)
CASSIA BLACK TEA
决明子红乌龙 (Jue Ming Zi Hong Wu Long)
Mix/Juice
HONEY
百花香蜜 (Bai Hua Xiang Mi)
LEMON JUICE
青柠原汁 (Qing Ning Yuan Zhi)
PASSION FRUIT
百香鲜果 (Bai Xiang Xian Guo)
MANGO
芒果果露 (Mang Guo Guo Lu)
CREAM
皇家厚奶 (Huang Jia Hou Nai)
Cream
HONEY
百花香蜜 (Bai Hua Xiang Mi)
CREAM
皇家厚奶 (Huang Jia Hou Nai)
Menu Highlights
Fruit Teas
ONG LAI TART
$6.50High Mountain Pouch Tea with Pineapple Juice and Cream
凤来厚奶 (FENG LAI HOU NAI)
$6.50High Mountain Pouch Tea with Pineapple Juice and Cream
凤来蜜冰茶 (FENG LAI MI BING CHA)
$6.50Pineapple Tea with Honey
Desserts/Specialties
凤来雪霜 (FENG LAI XUE SHUANG)
$6.50Pineapple Juice with Mousse and Cookie Crumble
Menu Highlights
Tea
GREEN TEA
$6.50松针绿茶
グリーンティー
OSMANTHUS OOLONG TEA
水仙桂花
オスマンサスウーロンティー
HIGH MOUNTAIN POUCHONG TEA
玉露青茶
アルパインボーチョンティー
BLACK TEA
凤眉红茶
ブラックティー
DONG DING OOLONG TEA
冻顶乌龙
ワーロンティー
CASSIA BLACK TEA
决明子红乌龙
カシアブラックティー
Mix/Juice
HONEY
百花香蜜 ハニー
LEMON JUICE
+ $1.00/1.50青柠原汁 レモンジュース
PINEAPPLE TEA WITH HONEY
PASSION FRUIT
百香鮮果 パッションフルーツ
MANGO
芒果果露 マンゴー
CREAM
皇家厚奶 クリーム
Toppings
FRESH MILK
香鮮奶
BUBBLE
+ $0.80/1.00国王珍珠 タピオカ
MOUSSE
奶盖慕思 ムース
GRASS JELLY
仙草冻リー
COCONUT JELLY
ココマー
KONJAC JELLY
新玉菓子
SAKURA KONJAC JELLY
花
FRESH MILK
香醇鮮奶
MOUSSE
奶盖意思ムーコ
BUBBLE
国王珍珠 タピオカ
GRASS JELLY
仙草冻サリー
COCONUT JELLY
フォグリー
KONJAC JELLY
纤玉果子こんにゃく
SAKURA KONJAC JELLY
花
Menu Highlights
Drinks
PERRIER SPARKLING ORANGE
7.50香橙泡泡
Menu Highlights
Fresh Taro Series
OAT MILK WITH TARO
$8.30TARO MILK TEA BUBBLE
$7.30Popular Items
国王珍珠奶茶 (KING PEARL MILK TEA)
$5.60Black Tea, Cutle
女皇燕麦NEW奶茶 (QUEEN OAT NEW MILK TEA)
Sakura Oat, Green Tea, Sakura Milk
Menu Highlights
POPULAR ITEMS
国王珍珠奶茶
$5.60BUBBLE MILK TEA, Black tea + Cream + Boba
女皇燕麦NEW奶茶
$7.30SAKURA CAT MILK TEA, Green tea + Oat Milk + Cream + Caf Milk + Sakura Konjac Jelly
Photo Gallery
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