Zhangliang Malatang at JEM (#03-09) represents the global expansion of Asia's most successful Malatang fast-food chain, bringing customizable Chinese spicy hotpot dining to shopping mall convenience and affordability. As the recognized pioneer in fast-food Malatang concepts, Zhangliang operates 5,800 locations worldwide across 49 cities spanning 18 countries, demonstrating extraordinary market acceptance and operational excellence in translating traditional Chinese dining into modern quick-service formats. The brand has grown from local Chinese success to genuine global phenomenon while maintaining commitment to fresh ingredients, authentic flavor profiles, and customer choice-driven dining experiences. The Jurong East location operates from the third floor (#03-09) at 50 Jurong Gateway Road, offering convenient access to this distinctive dining format. Beyond the JEM location, Zhangliang operates other Singapore outlets at Bugis Junction and Parkway Parade, with additional expansion planned across the nation.
The Zhangliang Malatang concept centers on empowering diners to customize their complete dining experience by selecting from diverse ingredients, sauce bases, spice levels, and cooking preferences. The dining model operates differently from conventional restaurants by requiring customers to select desired ingredients from display counters, choosing weights and portions matching personal appetites and preferences. Ingredients are then weighed and cooked immediately in the customer's chosen soup base, whether classic numbing-spicy Malatang sauce, milder broths, or specialized base preparations. This customization model addresses the reality that diners possess highly individual preferences regarding spice tolerance, ingredient combinations, and soup intensity, making standardized dishes inadequate for diverse palates. The rapid cooking process from ingredient selection to completed dish ensures exceptional ingredient freshness while maintaining the theatrical engagement that makes dining experiences memorable.
Dining at Zhangliang Malatang JEM appeals to diverse groups seeking engaging, customizable meal experiences that accommodate various dietary preferences and spice tolerances within single dining events. Office workers appreciate the speed and customization options during lunch breaks, families enjoy the interactive element engaging children in dining choices, and spice enthusiasts discover genuine malatang authenticity without requiring traditional food court environments. The affordability relative to full-service restaurants combined with genuine quality ingredients and authentic preparation methods delivers exceptional value propositions. For those seeking to explore authentic Chinese dining traditions, appreciate customizable meal experiences, or enjoy interactive cooking theater, Zhangliang Malatang at JEM offers remarkable experiences representing the future of fast-casual Asian dining across global markets.
I’ve never experienced service this slow in a restaurant before. As both a customer and a rider, this place was a nightmare. The staff were incredibly slow – it felt like they had no sense of urgency at all. Customers were waiting forever for seats, and as a rider, I was told to wait outside with no clear indication of where to pick up my order.
There is no proper collection point for riders. Orders are prepared and left inside, but there’s no way for riders to know when they’re ready. I was told to wait for "just five minutes" but ended up waiting 25 minutes for a simple $10 order.
Additionally, the staff didn't assist with seat arrangements for customers or help the riders get their orders, leaving us all standing around waiting. Honestly, it’s frustrating to see such poor coordination and lack of communication.
This is one of the worst experiences I’ve had. I really hope the management takes this feedback seriously because it’s a big turn-off for both customers and delivery riders alike.
shiyin
Food served was way lesser than how much we paid for.
Noodles - we paid for two portions but none was in the soup.
Vegetables - we paid for three huge bundles but was served just one spoonful of vegetables (was told that the vegetables shrink when cooked. That much?!)
Eggs - paid for four pieces but came two pieces.
Staff offered to topup the missing items. But when he served the new portion, the noodles are still one portion missing.
Not coming back.
黄威傑Jerel
When I order for takeaway and i ordered rice, they always forget to give, like 3 out of 3 times forget to give, if i never check they wont remember as well. Please remember, if not we pay for what???
Positive Reviews
Elaine Chua
The restaurant manager (店长) is fantastic! As I was can’t decide which soup base to choose, he introduced and explained the key ingredients of each flavor so that I could make a choice. The service staff were great as well. A very dedicated and service-oriented restaurant.
Nicole Quek
Wide enough selection for ingredients. Different bases to choose from- dried and soup.
As of time of visit (Aug 2025), they charge $3.08/100g. There’s a minimum order of 300g.
Space is relatively small and tight. Mostly two seaters.
Jessie Lee
23 Oct 2025
Our first visit to Zhangliang and we loved both the dried and soupy option. Occasionally both were $13.30 each. The store was full house when we visited during lunch time.
Lucas Kwan
There’s not enough seat for three of us. The staff did check for us, but couldn’t find a better place for us. We then decided to change to another place for lunch, went to the lift. Surprised us, the lady staff came all the way to the lift area and told us they managed to make space for us. We had our nice lunch there, seeing her attended to different customers’ needs pleasantly. We asked for her name that we would like to complement her wonderful service, she politely declined and mentioned she just tried her best to attend to us, she’s happy to see us had our lunch there and believed that we were really looking forward for it. You’re a wonderful staff, Mei Lin. You’ve demonstrated an excellent service with no doubt. Thanks for your great service! There’s not enough seating for three of us. The staff did check for us, but couldn’t find a better place for us. We then decided to change to another place for lunch and went to the lift. Surprised us, the lady staff came all the way to the lift area and told us they managed to make space for us. We had our nice lunch there, seeing her attend to different customers’ needs pleasantly. We asked for her name so that we would like to complement her wonderful service, she politely declined and mentioned she just tried her best to attend to us, she’s happy to see us had our lunch there and believed that we were looking forward to the lunch there. You’re a wonderful staff, Mei Lin. You’ve demonstrated excellent service with no doubt. Thanks for your great service!
Ember Shen
Got discount bc its newly opened. Shop is small
I got the 天水麻辣烫 flavour. V spicy. Paid $16.20 but drink and this after 22% discount
옌
came in close to 9pm and was eating till we were the only ones left in store. the staffs could see that we were panicking and kept reassuring us to take our time, especially since i was having the malatang. we ate till 945pm ish and i knew i couldnt finish anytime soon we got take away and the staff Zhi You was super patient and nice to pack it up along with my sauce and a cooler bag. he was very enthusiastic in serving and conversing with us, his service was top tier. will come back to support this outlet and the friendly team here. of course yes the food was delicious as well!!
