Jem • Food • Parking
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Rating Summary

3.2

15 reviews

5
73%
4
87%
3
100%
2
87%
1
73%

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Reviews for The Care Laundry JEM

Alan Watts

Alan Watts

1

It’s not at JEM but a subscription service with The Care. Delays after delays despite polite guarantees and courteous words promising effort and service focused on client needs, yet little materializes from it other than my pleas to have my laundry delivered according to their schedule. Even when reminding them to check and ensure a realistic delivery deadline that allows revision of the their deadline and time frame one day before the assured schedule, they repeat the same rehearsed lines and fail. Astonishing!

Z. Wy

Z. Wy

5

Brought a quilt and blanket to the JEM outlet. The process was smooth and easy. It was ready for collection within a week. They asked us to bring a bag along as they do not give out any bag, other than wrapping the items in plastic bag. So relevant info was appreciated. Anthony and Suveendren were helpful. Overall, good experience.

Lee S

Lee S

5

Sent my suits in for Dry Cleaning and happy with the entire experience. They also followed up with messages to inform me when it is ready for collection. It is awesome that it is conveniently located within FairPrice.

Zach S

Zach S

5

Went to get my jacket dry cleaned and was absolutely happy with the service. My jacket was ready prior to their estimated timeline and they reached out to me to inform me it was ready for collection. Love the convenience of the location too. Thank you guys!

Radhika Sharma

Radhika Sharma

4

We got our stroller serviced at the JEM outlet. On pick up, we pointed something out and Suveendren was very quick to help with it. We truly appreciate his customer dealing. While he was not the one working on the stroller, he made sure that it was done to our satisfaction. He liaised over whatsapp, sent pictures and asked if it seemed satisfactory to us, only then would he bring it back from the service area to the counter at JEM. This shows accountability! While the company gets 4 stars, Suveendran gets full 5/5 ⭐️

Charleston

Charleston

4

Sent one batik shirt, one long-slewved white shirt and a pair of pants for dryclean. They came back looking straight. Must say that the ironing seems better than Astoria. Price is affordable although not the cheapest. The good thing is that the Care Laundry is located in NTUC JEM and is near me. Very convenient for smaller number of items for dry cleaning, although for more items I may use Astoria (and compare with Care Laundry's own delivery) for convenience. One thing I don't really enjoy is having to sign up for a membership before sending my laundry in.

AHLO KW

AHLO KW

1

The counter at Jem Ntuc is always without staff and even when we called then number for urgent matters, nobody pick up the call. Very poor service.

WC

WC

4

Sent my down jacket for dry cleaning. Price is reasonable and service was good. Will go back for future cleaning.

Irene Tay

Irene Tay

5

The staff kailai is so nice. She kept one receipt for me, because I left at the self checked counter. This is for my company claim. I came back to collect it.

Anita Choong

Anita Choong

1

Service is very slow in Jem. She serve one customer 30 mins. Counted the items 5 times