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Rating Summary

3.4

15 reviews

5
73%
4
87%
3
100%
2
87%
1
73%

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Reviews for Skechers Jem

Christie

Christie

1

Poorly made footwear. Piano keys malfunctioned after two weeks and continuously produced sound day and night. The customer service acts as if they're generously doing you a favor when you're simply exchanging defective products.

Djoeis Shi

Djoeis Shi

4

This Skechers outlet is not that big. There are some ongoing promotions. Less customers during weekdays. Need to approach a staff member if you want to find the right size. JEM store is near to Jurong East MRT.

SANDY LAU

SANDY LAU

3

No sale assistants in store. I can see all the customers waiting or browsing by themselves. A few minutes, heads will pop out from the store. When someone did come out from the store, he was indeed obliging to assist us.

Jacq G

Jacq G

5

I call a staff call Ashton, very helpful, volunteer to check the stock for me even though I am gg to another branch.. It is such a sweet gesture which I dont feel it in the retial shops nowadays.

TSJ Tan

TSJ Tan

5

Would like to compliment Pan Shilin for her extra mile to transfer shoes from other outlet to Jem. Thanks!

Bren A

Bren A

3

We were helped by Chen Lu. She speaks very softly. I had to strain my ears to hear her. But she seemed somewhat nice and helpful. However, the final impression i got was that she was more interested in making sales than actually assisting. We even had to ask for help to put the shoes we were purchasing back into the boxes. I found that very strange. Other outlets would pack them into the boxes to bring to the counter? We were just carrying the shoes around, boxless... O.o

Dini Probojati

Dini Probojati

5

Definetely will come back again, coz my customers ask for buying some skechers shoes, here i saw discount and new product..remember i do personal shoppers too!! Yippy!!

Heidi Sim

Heidi Sim

5

We were here to buy shoe and serve by Shahrul who is very patient, polite, humble and nice. Sketchers is very lucky to have him and hope they treasure him as this kind of employee is extremely hard to find as we only stumble upon every 50 years.

Fiona .K

Fiona .K

5

I had an excellent experience thanks to Chen Mei Xin. She was incredibly attentive, friendly, and professional throughout my visit. Her attention to detail and willingness to go above and beyond made all the difference. I truly appreciate her dedication to providing top-notch service. Highly recommend!

Mei

Mei

1

Today me and my mom went to skechers at jem and there was a 60 percent off for second item so when I brought the Spy X Family and my mom brought another sports shoes then when we pay they didn't tell us if that counted as 60 percent off for second item and didn't even tell us the price of the shoes we brought so when we checked the receipt there was no 60 percent off so we went back asking the lady in the store, I asked politely that isn't my Spy X Family shoes counted as first item? Then where's the 60 percent off? Then she replied me back in a rude and fierce tone. When she serving other customers when the customer brought alot of stuff, she will act so nice to them but to us when we brought two shoes and i ask one qn and replied in a rude and fierce tone. Such a bad service It was on 17/08/2024 Time was 16:27pm From the receipt Staff name is Chen MeiXin