Reviews for Samsung Service Centre Jem

oowl

November 21, 2025

1

I went to Westgate support Centre to fix my sim card tray unable to slot back in. The service personnel bring the phone to his technician, return in just 2 mins. Explain that i had broken a pin and to fix, it required a whole mother board replacement which cost $200 plus. I declined and asked if they can open the phone case to do a detailed check. The personnel assure me that it would not help and rejected my request. I went home take a closer look and discovered that the reason why the sim card tray was unable to slot in us due to a pin had jack up. I use a thin tool to press back the pin. After that I am able to slot in the sim card tray. The phone is still under warranty. The service center is unhelpful and recommend an expensive solution. I am totally disgusted.

Aldred Lim

November 21, 2025

1

I sent my device on 25 Oct to Samsung service center for monitoring. When my phone is ready for collection, no one call me and I dropped by on 29oct to check on the status of my phone. The staff brought out my phone and said my phone can be collected. I am quite disappointed on the service.

Dylan Mitchell

November 21, 2025

1

I rarely hate an experience enough to bother leaving a bad review. Terrible, painful experience with arrogant, unhelpful staff. All I wanted was to replace a screen protector (since they have the ridiculous requirement that I can't replace the screen protector myself without voiding my warranty). But they insisted on also performing some sort of device scan, even though I did not come in for anything related to software. Perhaps you think this is just a pleasant add-on service to check for your device health - but it's *mandatory*. You can't refuse. No matter how you protest, the staff insist that they scan your device because they replaced your screen protector. We have absolutely no idea what they're doing with your personal data. By the way, have you read the terms and conditions? You have to promise that if they damage your data, that's entirely on you, they take no responsibility. Customers clearly aren't important to Samsung. Only money is.

Wayne Chua

November 21, 2025

5

Came in without an appointment but the entire process was hassle free, was served by Ms Anabel , Anabel was very friendly and processed my warranty for fixing seamlessly. The entire process including the waiting time took about 45 mins during the non-peak period. To skip the queue, suggest to book an appointment first thru the app. Adding on during collection: Phone was sent into the service centre for repair in the morning and managed to collect the repaired phone within the day. 5+* for Samsung's efficiency and swift service delivery.

serenity

November 21, 2025

1

If it were possible to give zero stars, I would. I recently spoke with a technician named King, and unfortunately, the experience was extremely disappointing. The technician was unhelpful and provided explanations that I found to be unreasonable and unsatisfactory regarding why my phone could not be repaired. I expected better service from a company like Samsung, and I believe it would benefit from having more competent and customer-focused technicians.