Good service, Less waiting time, Display replacement completion within 48 hrs. All the staff was cooperative. 👍 …
Cave
1
Scamed by Samsung. Online S25 sales (10..10 tiktok sales) mentioned could trade in old samsung phone. So I went Samsung online to and realized that my samsung note10+ can fetch $360. So I bought the s25 ultra. Today, went to Samsung at JEM to do the trade in with the given voucher. Sales person keep nitpicking on my excellent condition Note10+ which after so many years is at least a 9+/10. After 20mins or so, say that my phone has zero trade in value. I said that your official website says otherwise, then they change their excuse to "oh online samsung sales" has different criteria for trade in. Buy in the shop physically is different from online. We are not under the same management". I said "how am I supposed yo know all the fine prints and criteria. I trusted that Samsung is a reputable enough brand.
My advice to consumers is don't trust online Samsung sales anymore. They can turn around abd say that they are not samsung. Also, if you wish to trade in your phone. Do it on the spot abd ask for the value, they will likely give a higher value to attract you to buy the new phone. Once you purchase the new phone and then subsequently wish to trade in, the stance will be totally different.
Hakushaku 07
1
Zero stars.. This is hands down one of the most frustrating and painful service experiences I’ve had. I brought in a Samsung device for what should have been a straightforward power button repair. I was first quoted around $200 (which btw was already ridiculously expensive just to fix a button), then later received a text saying that the cost had increased to over $400—with no proper explanation...
When I finally received a call, I was told the technician had now found the touchscreen to be “faulty.” How convenient—this issue only appeared after they disassembled the device. I was then told they couldn’t perform a partial repair just for the power button, so I’d have to pay for the screen as well.
Over the phone, I specifically asked multiple times if my device would be returned in the same condition if I didn’t proceed and the person acknowledged that it would, and I made my expectations very clear. Even before sending it in, I made this expectation known—but now, of course, no one will admit to it.
When I didn’t proceed with the repair and came to collect my device, I checked and had to ask them to charge and demonstrate it—and that’s when it was revealed the screen wasn’t even showing the charging indicator anymore.
Here’s the worst part—when they tried to justify it, they told me that fixing the button would “unavoidably” damage the touchscreen, meaning I’d be forced to pay for both. If that was the case, WHY wasn’t it disclosed upfront? Why quote one thing, then hold my device hostage with unexpected, unexplained charges?
Zero transparency. No accountability. The responses felt scripted, and the way things were handled left me, the customer, feeling like I was somehow at fault for not asking the “right” questions—when I had, multiple times. Save yourself the trouble. Don’t send your device here unless you’re ready to be overcharged, misled, and left angry and helpless.
T c Ho
5
The two staff, one young man, called Rong and his coworker ,a female staff , who manned the counter together on Sat. early afternoon at 2 pm ,on 2 of Nov, especially the young man, had been extremely patient in helping us 🙌. He spent time to transfer my data to the new Samsung phone S56 which I bought. Both of them were polite and did a second mile in delivering their duties. He is skilled and solved the problem from my old Samsung phone. Highly appreciated his service and professionalism !
Evelyn Cheong Rui En
5
Thank you so much for the great service, my family and I really appreciate it! The staffs were patient and approachable, especially the tall guy with grey rectangular frame glasses (and nice hair and beard). Sorry that we forgot to ask for your name, but thank you so much for your patience and friendliness! He’s observant and efficient! - he approached without hesitation when he saw that I was lost and trying to look for help
Maria
1
Bad service, jumping queue numbers and staffs are all just not so helpful at all...waiting time let me inform you, if you are ready to wait for 20 to 25mins and the only comfort you have is a stool to sit then be my guest but this should not be a standard..appointment? Then why are their staffs walking around checking and looking at queue number then entertain in front of others who are waiting patiently and looking at the queue board (if that board is working at all)..lowest service I've experienced ever in samsung service..
kimfei figo chong
5
“I am very impressed with the service at this Samsung Service Centre. Doris was extremely professional, patient, and helpful. She took the time to explain everything clearly and made sure my issue was resolved smoothly. I really appreciate her friendliness and excellent customer service. Thank you, Doris, for making my visit such a pleasant experience!”
Kristin Koh
1
I will give zero star if can. Very disappointed and very bad experience I encountered. Due to the Samsung screen few green line issues I send to repair. They charge me $500++ just for the repair fee. I feel very expensive just to repair the screen. And when I collected back my phone, suddenly the screen show safe mode and they said due to the motherboard issues, need to change. So I need to pay another $$ to repair the motherboard. I'm very unhappy and ask the supervisor to explain. But they rejected to talk to me, just give me excuse serving another customer, need to wait until "no more customers" then can talk to me
Kian Chong Lim
5
I would like to express my gratitude to the Manager Doris last month. I was extremely disappointed with the after sales service initially. The cosmetic cover of my S25 ultra camera cover came off. The Samsung staff asked me to go to a third party shop to fix despite having Samsung Care. Only upon speaking to the store manager, she was reasonable and handled my case well. Good service recovery. 5 stars to Doris.
Dr Ganesh Neelakanta Iyer
1
Came to repair my newly bought earbud as the cradle stopped charging. They collected it and informed me to collect next day via sms. When I collected, it is not even getting paired with my phone anymore. It took more than an hour to debug. Then i realized that my watch is disconnected in the whole process. I had to reset the watch to pair again. Altogether I lost more than two hours. The lady who handed over the earbud does not even jave basic English skills. She does not even know what happened to my earbud and what was done to rectify it. It is a basic right for me. Horrible experience in my life.