Cave
Scamed by Samsung. Online S25 sales (10..10 tiktok sales) mentioned could trade in old samsung phone. So I went Samsung online to and realized that my samsung note10+ can fetch $360. So I bought the s25 ultra. Today, went to Samsung at JEM to do the trade in with the given voucher. Sales person keep nitpicking on my excellent condition Note10+ which after so many years is at least a 9+/10. Like a second hand ah beng shop trying to buy a resale phone. After 20mins or so, say that my phone has zero trade in value. I said that your official website says otherwise, then they change their excuse to "oh online samsung sales" has different criteria for trade in. Buy in the shop physically is different from online. We are not under the same management". I said "how am I supposed to know all the fine prints and criteria. I trusted that Samsung is a reputable enough brand. My advice to consumers is don't trust online Samsung sales anymore. They can turn around abd say that they are not samsung. Also, if you wish to trade in your phone. Do it on the spot and ask for the value, they will likely give a higher value to attract you to buy the new phone. Once you purchase the new phone and then subsequently wish to trade in, the stance will be totally different.