I love the aromas and fragrances from this shop. Whenever I walk past I'm always very enthralled and drawn in. I use loccitane aesop diptique khiels cerave calecim and also mainstream brands like loreal and biore. What I liked about my purchase on 1 March 2025 was one lady tried to offer help without me asking. Not sure if it was the same staff. She also sprayed the perfume that I bought on the paper bag. She was very smiley and when I asked about whether their candles contain lead. She said she wasn't sure and would check on that next time. She may not know it but was willing to learn. So far the scents are very delightful but as I guy I don't find the homme range as attractive as their home and skincare range for ladies. All in all I enjoyed myself a lot. The price point by the way is much lesser than khiels and aesop which is a plus point. But more than brands like fresh and biore. It's like the middle between the mainstream and luxury which many may find acceptable if they take a liking to their texture effectiveness and consistency. I couldn't find much information about their sustainability and perhaps their ingredients may not be as pure or luxurious as aesop. Which I find is still one of the best I've tried. Rituals is just not so widely known in Singapore I feel. Still pleasant though and so far, enjoying all the products I've gotten last Saturday. Pictures before and after opening attached for your reference. 😉
Ps... It's my second time at the store. Might go back again to explore... Packaging is sustainable and the design and feel is quite middle upper class definitely. However one of their lip balm on display was totally wrecked lol. When I got back the edges started to chip as well. So not so ideal... But not a deal breaker.
Van Khanh Trinh Nguyen
5
Love Rituals at Jem Singapore!
I’m a big fan of Rituals and always shop at Jem Singapore. My top picks:
✨ Rice & Macadamia Seed Oil Hair Mask – Leaves my hair smoother and healthier with every use. Smells amazing and so easy to apply!
✨ Renewing AHA Glow Mask – Just 1-2 times a week, and my skin feels fresh, smooth, and glowing. I use it before bed—no extra skincare needed!
What I love most? Vegan-friendly, kind to skin and nature. Plus, the consultants here are super helpful and always recommend the most suitable products for me.
Big thanks to Rituals Jem! I’ve already introduced these to my family. Wishing everyone great skin, great hair, and all the best for the store’s success! 😊✨
Chris Tan
5
Staff at Rituals (JEM) are super smiley, soft-spoken and helpful. Prices are quite affordable for a luxury brand. Love the hair serum — makes my hair soft and smells amazing! Also got the body scrub, which smells great and feels so good on my skin.
Benjamin Chiang Zhi Ming
4
I recently visited the Jem branch and, while the overall experience was satisfactory, there are areas for improvement to match the excellent service I have experienced at your Ion and Vivocity branches.
The team was courteous and adhered to policies, but the process for redeeming a coupon could be more customer-friendly. Requiring staff to operate my phone, especially as it involved my bank’s app, felt intrusive. Allowing customers to manage their own devices, as other merchants do, would enhance both privacy and trust.
That said, I appreciate the effort of the staff and their willingness to assist. With a few refinements, the Jem branch can deliver the same exceptional service as your other outlets.
Uni Fer
2
Wanted to take the free item as part of their promotion of one year in Jems
The gal @ counter black Face not happy. :D
Eriqa Nur
5
The 2 lady staff who assisted me today were very welcoming and friendly. They were both knowledgeable about the products.
Calista Ow
5
loved this brand from the beginning and the service here really complements the overall experience- huge thanks to store manager Patrick for addressing a concern I have with my product so swiftly!
santa san
1
Was happy to see the item I want to purchase restocked this evening, but during payment the lady at the counter had a very unpleasant attitude and was just talking to another male staff.
Joshua Sum
5
Atmosphere & facility: 5
Product display: 5/5
Product samples: 5/5
Staff Associate: Zi Yang 5/5
(Zi Yang knows his products well and explain concisely and with confidence)
overall experience 5/5
Personal favourite that entice me is:
-Shower Foaming Gel Homme helps mask Bo but doesn't overwhelm the scent.(Best for use right after gym workout)
-Amsterdam collection, very soothing and refreshing even my wife takes interest in it.
really look forward to a bigger bottle.
Jovial Pang
5
Was looking for housewarming gift for friend, thanks staff Doris for being attentive and assisting, introducing on the different products.