Reviews for Old Chang Kee

******

November 21, 2025

1

The cashier (lady in specs and short wavy hair) was extremely rude ALL THE TIME! She NEVER pays attention to what you want and always took the wrong item! When we highlighted to her(all the time) she will show you the black face and cold hard stares like it’s our fault she took the wrong items! She has the cannot be bothered attitude and acts like the whole world owns her a living! We were very polite to her FYI but she wasn’t! She also cannot accept the fact that we can make payment with our watch! She will kept saying cannot cannot cannot when she sees you taping with your watch! Please lah OCK, I believe you can do better than this nonsense right! Please send your staffs for re-training or do something about her attitude, she is obviously unhappy all the time and it should be addressed! Hope to see some positive improvement soon!

Yu Yang Tee

November 21, 2025

1

I am writing this letter to express my deep disappointment with the level of service I received at your establishment recently. Unfortunately, my experience was marred by the shocking and unacceptable behavior of your staff members, who displayed a complete lack of politeness and professionalism. From the moment I entered your premises, I was met with indifference and a dismissive attitude. The staff （aunty）appeared disinterested in assisting customers, and their tone was consistently impolite. Despite my attempts to communicate my needs clearly, they seemed inconvenienced by my presence and showed no willingness to assist me. To make matters worse, their behavior escalated from rudeness to outright anger. I was astonished by the blatant disrespect I encountered. It is deeply unsettling to be treated as though my patronage is a burden rather than an opportunity for your business to thrive. As a customer, I firmly believe that I deserve to be treated with respect and courtesy. Unfortunately, the treatment I received at your establishment fell far short of these basic expectations. It is disheartening to see such a lack of regard for customers and a complete disregard for the values of good customer service. I sincerely hope that you take this complaint seriously and address the issues I have raised. It is crucial for your company's reputation and success that you train your staff to provide the level of service that customers deserve. I expect a prompt response and a sincere apology for the ordeal I endured.

CCS

November 21, 2025

1

Business must really be booming for them. Snappy aunties. Crappy snacks. Crazy prices. Yet the queue is never-ending. Keen to find out what's their appeal? Super fast transactions. No idle chatters. Don't ask questions. Just pay and go away. Yet no one is complaining. Magic? No. Just a transaction. No customers relationship building. No brand building. Poor founder uncle Han must be turning in his grave. Maybe Lim TY too. But hey who cares the Singapore dollars just keep rolling in - not RM la

Su Zhiguo

November 21, 2025

1

6pm Curry Puff finish fishball finish most popular item finish how can that be, look at it know the staff don't want to fry still gt 2-3hr before close the staff aready prepare to close shop go hm, if that the case just shut down this outlet better then company image spoil by the staffs

Winnie Lim

November 21, 2025

1

Truly I nvr likes Old Chang Kee n is always bought by friends for me.Staffs attitudes is 100% vvvvv poor n served customers with "groaning blackface".Be reminded tt we don't eat for FREE..Is bought from hard earned money..System always breakdown n then why GRAB gave customers for "Flash Buy Friday Deals" n totally can't redeem it at all by going to Jem outlet for several times n try to call Boon Lay outlet n number totally can't be connected.Do investigate why such lousy staffs attitudes towards supporting customers like my friends..Vvvv angry n annoyed when I personally witnessed staffs quarrelling amongst themselves n then vent anger on innocent buying supporting customers.As boss of Old Chang Kee do something to improve ur staffs internal teamwork attitudes as paying customers don't deserves bad " groaning blackface"attitudes. Moreover Old Chang Kee should count blessings when paying customers still support OCK despite of many good curry puffs etc in F&B establishments n OCL is not d only one tt ppl craves for it as products is getting from bad to worst as some foodstuffs is v salty n oily tt easily leads to 3highs,fatty liver etc..I will nvr patronise OCK anymore even is given FREE.Thanks.