Reviews for OCBC Bank JEM

Ben Hoo

November 21, 2025

5

Miss (Soh Sin Wee ) she is good. Thanks to her explaining on everything and everything go so smoothly.

Ivy Soh

November 21, 2025

1

Was at OCBC at 9.45am on 17 Jan 2025 to queue for new notes at ATM. There are 2 queues but no one guided customer as to which is for ATM and which is for counter exchange of new notes. Atm and counter opening hours are different by half an hour🤔🤔 i manage to get to change the new notes at ATM machine but only for 2 bundles exchange. After I have done and I kindly asked a young man staff for red packets but he says only at 11.00am. Then i asked do i have to queue again and his unhelpful answer is no. He told me he is new which i do not accept his way of reply. Whether new or old staff should reply in a professional way as in the eyes of customer, he is representing the bank. I also feedback to one of the lady staff outside the bank to say that OCBC should operate slightly earlier during this festive season. I saw many many elderly waiting to change new notes and some could not stand too long due to their age. I could only say OCBC is one of the top bank but lousy service👎👎just hope the bank will improve this area in the future. Thank you

Joanne

November 21, 2025

1

Very very slow service. Staff are not efficient at all. Even saw a lady using her phone continuously and not serving customers at the personal banking counter. Only after more than 10mins later she then press the queue number to start serving customers. Be prepared to wait more than 3hrs

Pravin Nair Fabian

November 21, 2025

5

Had to open a new account and honestly Afiqa customer service is great and was very helpful through out my query about my Crad transaction and also on steps to get things done. On the other part Tay Loong Gan was really great too in assisting me in opening account and very humble gentlemen. So far this is the best OCBC branch I've been to. Thanks to this 2 individuals.

Ken Tan

November 21, 2025

1

Don’t open business accounts with them, they probably make you wait about 1.5 hours before you get served.