MyRepublic Store at JEM represents the leading telecommunications provider's commitment to serving Singapore's western region with fast, reliable broadband and mobile services. Located at #04-03K of JEM shopping mall, the store operates Monday through Sunday from 11am to 9pm, providing convenient access to telecommunications solutions. MyRepublic has established itself as a trusted name in Singapore's competitive telecom landscape, delivering comprehensive services and products that cater to diverse connectivity needs. The JEM location exemplifies the brand's strategic expansion, bringing professional telecommunications consultancy and services to Jurong East's growing residential and commercial communities.
MyRepublic's JEM store showcases the company's complete range of broadband packages, mobile plans, and telecommunications services. The professionally trained staff members possess comprehensive knowledge of available plans, technologies, and solutions, enabling them to provide personalized recommendations based on individual usage patterns and budget considerations. Customers can explore various broadband speed options, mobile phone plans with competitive data allowances, and bundle packages that combine internet and mobile services for comprehensive connectivity solutions. The store facilitates plan comparisons, reviews existing service options, and assists with service upgrades or switches from competing providers.
The MyRepublic JEM location is complemented by an additional Gadget Mix reseller at #04-39A specializing in mobile sales if customers specifically require handheld device options. The main store provides comprehensive telecommunications advisory, contract management, and service support. Customer reviews consistently praise the service quality and professional demeanor of staff members at the JEM outlet. MyRepublic's commitment to transparent pricing, excellent customer service, and reliable connectivity solutions makes the JEM location a preferred destination for Jurong East residents seeking telecommunications services from a trusted provider committed to customer satisfaction and quality service delivery.
My mum's SIM card suddenly stopped working, and headed over to this MyRepublic JEM outlet for help. As her mobile line is under my account name, I had to provide an authorization letter for the customer service office to replace a new SIM card for her. She was not able to access any data & sms during this period and she was alone.
She sought help from MyRepublic customer service officer to provide hotpspot so she could contact me to give her the authorization letter, but the customer service office brushed her off and said they don't provide such "service", and redirected her to the JEM concierge for help. She could not access JEM public wifi as well because they required SMS OTP. JEM concerige staff was helpful instead and provided their own personal mobile hotspot for her.
My mum is an elderly and alone, and needed help with a product that was provided by MyRepublic mobile, but both the product and service has failed her. This was the 2nd time she had to replace her SIM card.
I hope MyRepublic management team look into this seriously - customer service officer should try to offer as much as help as possible. Please put yourself in my shoes if you have an elderly mum feeling lost and helpless. Thank you.
Ashley Dior
Feedback to the management: your counter staff, plump lady with long hair… so engrossed with the personal call that she didn’t realised that I am waiting and trying to approach the counter. She was laughing and talking so loudly that her voice could be heard all the way to IKEA. It was disruptive, unprofessional, and completely unacceptable for someone in a customer-facing role.
To make matters worse, I noticed she was eating ice cream at the counter while on duty. I was honestly shocked to see such casual and careless behavior from a front-line staff member. It gives the impression that there is no supervision or sense of professionalism at all.
I strongly urge management to review the CCTV footage for 15 October … you will see that she was on the phone and behaving in this manner. This kind of conduct seriously damages the company’s image and the overall customer experience. I hope immediate corrective action is taken to ensure that staff uphold basic standards of professionalism in the future.
Bee Lee
Don’t bother to come here for your problem because the lady will tell you she cannot help and you have to call the customer service. When you are unfriendly and unhelpful, please don’t be in counter service. I told her my dad is staying in a new place with helper and I need to install the board band quickly but she simply said “I can’t help and you have to call the customer service” so I asked if I can cancel and apply with other service provider and she said “you got to pay $200 plus” . Sighed..normally I can pay for priority service. If anything happen to my dad, the helper cannot reach out to us.
mi mi htun
I simply asked him what is it he’s selling the bundle and he’s so offensive and scolded me I selling wifi got problem? What is his problem? That’s not the way to treat ur customer or people who enquire. It was on a weekday. The shop will close down with such staff. A helper who was standing by was shocked by his reply.
Positive Reviews
Kelvin Huang
Very helpful lady at the counter. Fast reaction and very knowledgeable. Knows what's she was doing!
Jane Dit
Joseph service is top notch! Very friendly and informative. Thank you so much
Fazuki Sumairu
I would like to express my gratitude towards the staff name Yvonne which i was attended to at JEM Shopping Centre. She was helpful, knowledgeable in explaining about the broadband i enquire about. She was bubbly and i feel at ease to communicate throughout the whole process. The process was fast, efficient and explanatory. I was thankfull to be assisted with her and the to provide information needed. She was awesome and professional. 👍🏽👍🏽👍🏽👍🏽👍🏽
Henry Gan
Went to this place to trouble shoot connection problem and there were about 5 people being attended to by Andy alone.
He was very calm collected and sort all customers in multi tasking mode and did it well. Well done Andy.
Eric Chen
Smooth and fuss-free sign up of the 5G plan. Able to get my new SIM card on the spot. Ken is friendly, patient and knowledgeable and went through the plan details. Excellent customer service. Thanks!👍 …
Kalaivani Rajendran
New outlet opened at Jem. Alvin was friendly and patient. He was well informed and assisted with my contract renewal queries. Good experience and service. Kudos
Router
Ken is a very patient customer svc rep. He helped me do a workaround on my phone after it lost connectivity to starhub basestation that MR is using. Managed to use myrepublic talk app which used to be not available for 5G plans but Ken said they just rolled out and we were able to setup the app successfully and make calls.
Yoke Lin LIM
We really appreciate his help yesterday. He is patient and efficient.
26 June 2025 around 7pm
Ah Huan
Details to the package was very well explained and had a super smooth experience!
Doris Lim
Thanks Andy Tan for helping my MyAccount issue and change payment card. Very good
