Rude lady ,name Maggi. She wear mask and we can’t hear her clearly. And suddenly she just raise up her voice rudely. Sounds like I owned her 100k dollars.
Keith Tan
5
I've always been fortunate to have been served by Alice. She is friendly and will do her best to attend to customers and serve them. She is patient and efficient. The products are fresh and healthy. Always a place I stop by when I am in the area. Five star rating here is based on the service by Alice.
KML Koh
1
Old auntie staff was hella rude to me and the person before me. Wasn’t wearing a nametag but from the reviews it’s probably Maggie..
doyeonslover_
1
When you have "AUNTIE" working at mr bean, you know things will be shit. Lousy outlet, lousy and rude manager/staff. Told her I'm in a rush for time yet still let me wait (forever).
Won't be patronising this outlet anymore unless the management does something about that arrogant manager. 🙄👎🏻
Alvin Tan
1
I purchased two Nori Chicken Eggwiches from the Mr Bean outlet located in JEM basement 1.
With only one Eggwich left, I saw staff from Mr Bean cooking and flipping a new batch of Eggwiches and pancakes.
I did not rush the staff as I was concerned that the Eggwich may not be fully cooked.
To my astonishment, the staff handed me the Eggwiches almost immediately, including one from the new batch, assuring that it is ready.
Unfortunately, my first bite into the Eggwich was the taste of cold chicken filling and both the egg and cheese inside were runny.
I returned hastily to the stall and brought this to the attention of the staff.
Instead of apologizing and rectifying the mistake, the staff tried to argue that the filling is “supposed to be cold” and the runny liquid is the “cheese”, which is “normal”.
She unwillingly handed me another Eggwich and looked away.
With this incident, I urge Mr Bean’s Management to explore further training for staff in terms of food safety and quality as well as customer service.
Thank you.
Sheryl Lee
1
Bought a tuna pancake from this outlet this morning, and was shocked to see that there was an unidentifiable object sitting inside the pancake, after taking a few bites. Initially I thought it was an insect, but after taking a closer look, I have no idea what exactly that is in my pancake. It is extremely off-putting, to see this in your pancake, and considering its size, not sure why the staff member did not notice it when they were handling the batter. Have been buying from this outlet for quite a number of years now, will reconsider patronising them again in future.
Samuel Ng
5
Long queue at Mr Bean for tang yuan 汤 圓 are traditionally eaten during the Lantern Festival, but because the name is a homophone for reunion (traditional Chinese: 團 圓; simplified Chinese: 团圆; pinyin: tuányuán) and symbolizes togetherness and completeness, this dish is also served at weddings, family reunions, Chinese New Year, and the Dōngzhi (winter solstice )
AngeOuDemon
3
Okay … service was slow but manage to get my beancurd with rice balls. Glad I didn’t encounter any unpleasant experience like those feedback by other reviewers during my visit today.
cookie jar
2
Teriyaki chicken is tough. Not worth eating..
meimeikee kee
1
Dear Mr. Bean Management,
I am writing to express my dissatisfaction with the service I received at your store. A staff member in Jem named "Maggie" was rude and impatient. During payment, she seemed visibly irritated when she saw that I was using a $2.90 coupon. Her attitude, including giving me a disapproving look, was unprofessional and make the " zerk" sound.
If staff are unwilling to honor promotions, I suggest the company reconsider offering them, as such behavior will harm your reputation.
Furthermore, when we requested "least sweet" soy milk, she doesnt look at us and ignore to make the milk, despite there being no other customers. The soy milk we received was much sweeter than requested.
This kind of service is unacceptable, and I expect better from a brand like Mr. Bean.