Minmed Clinic Jurong East

Would give 0 star if possible. i am the next in queue at the front counter. One lady was on the phone so I didnt want to stress her. Waited for the patient infront of me to finish registration with the other counter lady, but when its my turn, was informed that they stop the queue. Didnt inform earlier and let a sick patient stand and wait? At least have the decency to inform earlier or flip the sign board to let me know the queue has closed. But no, they decide to let me wait till its my turn to register and said “ oh so sorry we are closed “ . Didnt want to negotiate much as I’m unwell and decide to head to other clinic as soon as possible to seek treatment. Very bad service from MinMed

The front desk service is very unfriendly and never greets customers. I said I had an appointment, and the staff coldly replied, “Appointment what?” I said it was for a vaccine, and she just said, “ID.” I gave my number, and she impatiently said, “need to show your ID.” If she could just start with a polite and complete sentence like, “Hi, please show me your ID for registration,” it would make a big difference. A few simple words of courtesy can make customers feel respected. When I went in to see the doctor, she asked, “You want influenza vaccine?” I said yes. She then said, “You need to sign the consent form,” but didn’t explain anything. She just showed me the screen and told me to use the mouse to sign. I had no idea what I was signing for, and she never showed me the contents of the consent form. If both the receptionist and the doctor can’t communicate properly with patients, this clinic really shouldn’t even be operating.

I visited your clinic this morning (JEM). The waiting time to see the doctor was reasonable, which I appreciated. However, the wait for collecting medications was noticeably longer. It appeared that the two counter staff were quite busy attending to walk-in patients, which may have contributed to the delay. Additionally, I encountered an unexpected issue with my medical insurance. Despite the clinic being listed under the approved providers in the insurance app, the system indicated that I was not eligible for medical service benefits, and I was required to pay out of pocket. This was both surprising and inconvenient, and I hope the clinic can look into this discrepancy to prevent similar issues for future patients. Thank you for your attention to these matters.

I booked my vaccination appointment way in advance — on 4th November 2025 for 10th November, 6PM. Then, on the afternoon of the 10th, I was suddenly told no doctor would be available for my time-slot. The “solution”? Come before 4:30 (while I’m at work) or reschedule to the next day. So I picked 11th November. I showed up early on the 11th — 5:45PM — only to find the clinic still closed. It finally opened at 6PM, and even with an appointment, I was told to take a queue number. Apparently, having a booking doesn’t mean much here. By 6:45PM, I was still waiting for my turn. If this is what an “appointment system” looks like, you might as well remove it altogether — at least that way, expectations would match reality.

We had booked the appointment specifically for the pneumococcal vaccine. After queuing for about 20 minutes and waiting approximately 1.5 hours to see the doctor, my mother was seen and injected by the attending doctor. I had informed the doctor verbally to confirm that we were there for the pneumococcal vaccine. However, he did not explain what vaccine he was about to administer before giving the injection. After the injection, I requested to keep the empty vaccine box to note the brand, and upon checking, I discovered that my mother was given the influenza vaccine instead of the pneumococcal vaccine. I immediately informed the receptionist about the error and highlighted that my mother had already received her influenza vaccine in July 2025. The doctor then offered to administer the pneumococcal vaccine afterwards, but given that my mother had just received another influenza shot within only four months, I did not wish to take the risk, even though the doctor said it was safe. This situation is extremely concerning as the wrong vaccine was administered despite clear communication, which could have led to potential health risks.

Went on the 10th Oct 2025 at 6.20pm , Jem Minmed. Receptionist and doctor was unprofessional. Was there for a vaccine jab, and wanted to consult them whether it was suitable for me. However, receptionist was upset when I asked for clarification on the vaccine jab. I decided to consult the doctor instead, however the doctor asked me to ask the receptionist instead without giving me advises. He rushed through the whole process. Additionally, there was no follow up. Doctor’s room was also in a mess and seems unkept, hygiene wasn’t there, hence it was a concerned. Might not return there for my second jab.

Terrible terrible service. Scheduled an appointment for vaccine and I arrived on time to clinic. 2 uninterested clinic assistants attended to me. The simple explanation is vaccine did not arrive and is ‘ on the way’. The lady by the name of Sha has poor communication skills. Despite the fact that I look all confused and flustered, she clearly is very short with her answers. I asked her why no one called to informed that the vaccine was not in yet and someone should ask me not to come. She said vaccine is on the way. I asked when and she said it is on the way and asked me not to shout at her. At no time did I shout at her. I again raised the questions on why no one called me. Instead she told me that someone also came for vaccine in the morning and can’t do it as the vaccine was not in yet. The clear question at this point is that they should inform patients who set up appointment not to come until the vaccine is in the clinic. She again replied that vaccine is on the way. This kind of evasive attitude is clearly irresponsible and unprofessional. I told her that I want her name and the HQ number. She said she did not have the HQ number and asked me to go online to get it. When I refused to do that, she asked her colleague to attend to me when her colleague was talking to another patient. I have been going to Minmed for vaccine and clearly I won’t go again. I don’t know what’s the matter with the staff or the clinic. It was an awful awful visit

Your receptionist looks very busy to provide proper service The call-number screen can be placed facing the door and not right inside . Cos your clinic is small and when one wait outside one cannot see the number. Moreover your clinic doesn’t print health screening report even when I requested . This simple request is also not available. Overall I don’t like your clinic

Got a queue number and went at 1240 when there’s 2 left in queue and clinic closes at 1. Staff didnt bother to initiate to say that they closed for registration. Just sat there. Already feeling sick and tired, at the very least I’ll expect a greeting. Or put in the app queue page to indicate that the registration closed. If not ppl sick already still have to make wasted trip

I went for vaccination on 18/10, around 11.20am. The lady at the counter (wearing blue, curly hair) was really rude. I asked a simple question but she seems very annoyed to answer my question. Overall, the clinic should train their staff to have basic manners.

Only 1 nurse working on 18th Sep night! She had to do everything frm registration, handling people's queries, helping the doctor and taking the medicine. Waited almost 1 hrs for my medication and asked her multiple times why is it taking so long? She said follow que number but I already saw 2 people who came before me already left!

I’m extremely disappointed with my experience at Mimned Clinic. I had booked a medical check-up appointment online several days in advance, which included an X-ray. When I arrived at the clinic today, the counter staff informed me that this branch does not have X-ray facilities and suggested that I go to the Jurong Point branch instead to complete the full check-up (blood test + X-ray), since I would be heading there anyway. This information was not clearly stated during the online booking process. The website only mentions that X-ray services are available on weekdays from 9am–5pm, but does not indicate that this branch does not offer X-ray at all. If such a crucial part of the check-up isn’t available at the location, it should have been made very clear during appointment booking. I took leave from work and made time to travel over, only to be told I’d need to rebook at another branch. Totally wasted my time. Very poor communication and coordination. Please improve your online booking system and provide accurate service details by location.

Very very very bad experience, my appointment 6pm, only manage get consultants 715pm. Only collected medication 814pm. What is purpose having appointment system?? People who walk in was much faster.

I actually want to give zero star! I booked the slot online to take flue vaccination, but still waited almost two hours, I can’t understand the meaning of appointment in advance and taking vaccination don’t need see doctor, why need wait so long time, we waited from morning open to lunch break, unbelievable, will not come again