I had a lovely experience at the store today - bought my first piece from LAB, the Evita dress in wine.
Thank you Georgia for your lovely assistance! She offered to check for my requested sizes and colours even without me having to ask.
Benedict Correya
5
A well-curated boutique offering a lovely selection of modern, chic women’s apparel. The store carries a balanced mix of casual, workwear, and dressy pieces that appeal to women looking for both style and comfort. Whether you're shopping for a relaxed weekend look or something elegant for a dinner outing, you’re likely to find something that suits your taste. The designs feel current yet timeless, making them suitable for different age groups and occasions.
Irene
5
I discovered Love & Bravery by chance during a TikTok live in May, where I saw the model try on the Vera Pleated Wide Leg Pants. I visited the nearest store at JEM to try them on. Although the pants had launched some time ago (I’m unsure of the exact date, as I only recently started following the brand), I was pleasantly surprised to find they were still in stock.
The team manages inventory well. I was able to purchase the Vera pants with ease and have since consistently secured items from subsequent launches.
This is a refreshing change from other brands, where new arrivals often sell out on launch day, limiting in-store purchase opportunities.
fei shan Leong
5
Experienced a very warm and helpful service from Cherry that provide her best service and solution to help on issue regarding misunderstand that usually 10-10 discount item is not refundable. She manage to negotiate as for goods exchange on store directly and speed up the refund process as fast as possible. Many thanks for her assist and definitely will have more purchase with love and bravery.🙏 🙂
Venn Selvan
1
If zero star was an option, I would have used that. Terrible service and they cheat you into purchasing and refuse to refund even though you have not even worn or taken new clothing OUT of the package. Keep insisting on store credit when clearly I would not want to shop here again with the rubbish customer service. They also do not inform you of the store policies. No one would purchase if the store was upfront with it's policies. They pick and choose their treatment of what they would like to do depending on who you are. Reading the other reviews now shows me what a mistake it was giving this place a chance. Such a scam. Do not shop here.
Edit: Hi Love and Bravery staff, giving a generic reply or trying to respond as if you bothered to give a chance does not work. As you can see from all the previous reviews, it is all authentic experiences which you have tried to write off as if you are concerned. Terrible staff employed on top of policies aimed to scam your money.
Leia Tan
5
I had a fantastic experience with Xinying today in the store. She was incredibly helpful with sizing and provided assistance with kindness and patience. Quality customer service is hard to find, and today I truly experienced it. Thank you, Xinying! I will definitely be back.
King
1
I called twice to confirm the stock and asked the staff to keep the shirt for me before asking my husband to collect. Arrived there and they told him it was out of stock. It is fine but what’s with the rude attitude? Im a long time customer but will never visit this shop again
Jamie Loo
3
gotten some comfortable and pretty tops and dresses the 2 times I've been here, but the customer service is really subpar. one retail staff was condescending, rude, and rolled her eyes at me when i tried to walk into the fitting rooms without informing her first, but did a complete 180 when we ended up buying almost $200 worth of clothing LOL. definitely need to improve on the customer service.
CCmemorabilia Style
5
Dear Felicia & Team
I would like to take this opportunity in writing this compliments on your exceptional customer service.
It was really a wonderful experience knowing your services. It is always a nice catch up interacting with you both on listening to each and every customers query with a smile and then providing a valid solution to their questions. You and your team truly deserve an appreciation for your patience.
I would like to extend my heartiest compliments to you for handling my queries so well and giving me the appropriate solution by helping me making a genuine decision. I am sure that each and every client who has in touch with you and your team must be having the same experience just like me.
Your professional attitude of dealing with your customers deserves an appreciation. I once again would like to thank you for giving me such a wonderful customer service experience without fail and I wish that your professionalism should maintain the same in long run also.
The customised kind gift made with love from you ladies were really amazing. Hope to have you ladies assisting us soon again!
Yours truly,
CC
alicia soh
5
Went to Jem outlet on Saturday 14 Sept, the sales girl Andreas was very helpful and friendly, very attentive to my needs there. She help me to decide on which colour suits me and help me along the way.
Very happy with the service by her and will come back again! Thank you andreas 😊😊