Visited on 19 May evening to look for shoes or insoles for my leg condition. The staff on duty was incredibly patient, kind, and knowledgeable, with no hard-selling at all. I spent quite some time trying out different shoes, and even though I didn’t end up buying anything, the staff remained genuinely helpful and friendly throughout. Unfortunately, I didn’t catch the staff member’s name, but I truly appreciate the great service.
Harminder Kaur
5
Francis at JEM outlet was super patient, sharing his knowledge to me and my child.
Pleasant experience, happy customer.
Ng Elsie
5
Been looking at happywalker sandals shoes for a few months and wondering why so expensive. Finally got my answer from professional Francis @ JEM on 15/5/25 afternoon for his patience and clear explanation. And finally bought a pair of open toes sandal on their mother's day promotion price abt SGD90. So delighted and a special shout out to Linda for her kind and patience assistance too that I had settled for my most suitable pair of sandals. A highly recommended venue to purchase a happywalker special design with arch support shoes. Thank you both for your professional customer's service👍👍👍💯💯💯☺️☺️☺️
mei koh
1
I bought 2 pairs of shoes from in 2023, not event 2 years, the base already loosen for the black walking shoes that I have to use super glue to stick it, and the other pairs, the base is beyond repair. I began to double about its quality and reliability.
Jeff Tan
5
A gentleman by the name of Francis was serving me , very good and professional service , very knowledgeable and professional .
He gave me a lot of insights to my feet health (it's not as healthy as I thought it was ).
I did a pair of those foam insoles cost me $469 I really hope it'll help me with my plantar fasciitis
Oneplus
1
Very bad experience. We got scammed. First they will promise that the sole will resolve all problems. Then will ask you to pay. Then when the so called custom insole is made and you try it out and you're not comfortable, they will ask you to anyhow accept and try it on. No refunds, nothing. Poor poor experience.
Kian O'Grady
5
Happy Walker is a great pace for custom insoles. But beyond that I wanted to write a review just to mention how particularly kind, thoughtful, knowledgeable and attentive the shop associate Francis was. These customs insoles are a big investment and Francis truly went above and beyond with his patience care, dedication and expertise to make my wife and I feel truly confident and happy. Will always return here thanks to him.
KS
5
I was served by Francis at HW JEM. He is patient , professional and friendly . He certainly has good products knowledge and shared with me (without any hard selling) what could have been the impact if I dun get good support from any shoes I’m wearing. I have my eyes on a pair of arch support slipper but the colour I wanted is not available. Instead of persuading me to get other existing colors, Francis took the initiatives & run thru the shop system to check if the colour I wanted is available in other outlets. He told me the outlet at NTF has. He went to get it & even came back with another different colour option for me to choose . Eventually I gotten the black. I am considering to get another pair to wear at home as is really comfy & help to relief the pain when I walk. The product is good and the customer service from Francis is even better ! Really appreciate the kind of effort he has make to ensure I get the right fit !Thanks and I have an excellent shopping experience in your shop!
spencer tan
5
Am suffering from Plantar Fasciitis and was looking for insoles to provide relief. Saw the good reviews online for Happ Walker and so decided to try it. Was attended to by Francis. He was very patient and knowledgeable. He was able to recommend the right kind of insoles and took measurements of my very carefully and also was able to tell explain to me from the images taken what was happening to my feet. After placing the order and later collecting the insoles, Francis also helped to tailor the insoles to fit my shoes. Am very satisfied with the services rendered and how professional and helpful Francise is. After walking with the insoles for a few hours, the difference was substantial and the pain was reduced significantly. Would definitely recommend Happy Walker to others in my condition and the staff at the JEM store was amazing!
Serena Wong
5
Windy is nice and patient. She explained in detail regarding suitable footwear for my husband fractured toe. We appreciated her service alot