Reviews for Happy Walker JEM

Missy Aki

November 21, 2025

5

Just gt my first purchased from francis @ jem. He is very helpful, patient & dedicated. No hard selling & super friendly. He showed utmost professionalism in performing his work. I also saw another sales assistant named lydia serving her customers with full of patience.

Yoke Fong Liew

November 21, 2025

5

I am writing to share my experience with Happy Walker, contrasting my disappointing visit to the NTFGH outlet with my positive experience at the JEM outlet. At NTFGH, I purchased customized insoles, clearly stating that I needed them to fit my new wide-toe shoes due to bunions. However, when I tried them the next day, they were not customized as promised. The salesperson acknowledged the error but suggested patching the original insoles instead of providing a new pair, which I disagreed with. She then informed me that a new pair would be made. The following day, after trying out the insoles, I discovered that the "new" insoles were merely the old, narrow ones modified to appear wider, I requested a refund. The next day, I visited the JEM outlet to complete a new refund form. Francis, the salesperson there, listened to my concerns and spent over two hours helping me try various insoles. He addressed the mistakes made at NTFGH and assured me that new insoles could be customized. Although I had lost confidence in Happy Walker, I appreciated Francis's professionalism and agreed to his proposal. Thanks to Francis, I received my new customized insoles the same day and wore them comfortably. His exceptional service helped me regain my trust in Happy Walker, a company my family and I have supported for over ten years.

Shuchir

November 21, 2025

5

Francis was very patient and helpful in advising us regarding my father's foot condition. He explained possible solutions without asking for any obligations. Francis, thanks for your expertise 🙏. …

cathy toi

November 21, 2025

5

The slipper is really comfortable to wear long hours. Worth mentioning: Excellent service and advice from Francis @ Jem! He explained in detail and patiently to my aged mother. He did not do any hard selling and we did not feel obliged to purchase the slipper. All he did was just giving us real facts and wanted us to consider before we buy. He wanted to make sure my mum is really comfortable wearing the slipper. Kudos to Francis! Highly recommended.

Md Naz

November 21, 2025

5

Staff attended to us was friendly, helpful & knowledgeable. Here, they are able to customise the insoles according to our feet contours. Great !!..This will help a lot with our pains in the feet... recommended !!