Gifts Greetings

Quite a lot of cute merch in this store, enjoyed browsing around as usual. Patronised the store yesterday (1 Oct) in the late afternoon (~4:10pm), was served by staff named Janice (not sure if it's her but this was stated on the receipt), she's a Chinese lady who is in her mid or perhaps late 30s, wearing spectacles, standing at around 160cm, a little on the bigger side. She spoke with a tone that is neither annoyed nor frustrated, but a certain level of unfriendliness was definitely there. Her service was a little turn off to say the least, like if this was your first visit to Gifts Greetings, you would have the impression that this store is not as welcoming as it looks (well the products are, just not some of the staff members), and you may not even wish to return. She looked so grumpy, no smile, nothing at all. This was at 4 in the afternoon, on a weekday, which means that there was absolutely no crowd, no queue and not busy at all.

Overpriced..charging $20 for a paper box. They do, however, have a good selection of cards and gift decorating items.

I went to the shop to get a lego set of a mushroom. I paid $10 for it. When I went home to build it, it came with a very messy manual and missing parts. I believe that you SHOULD NOT buy from this store unless you want to waste your spare money on something.

I went to this specific outlet today. The first time, I was greeted by a polite staff member. However, when I went back for an exchange, there were two other staff members present. The one at the register counter (the chubbier one) was unnecessarily rude. I wanted to return some balloons that I had purchased because I had bought the wrong quantity. Since I couldn't find the color I was looking for, I went to the register to seek assistance. At first, one of the staff members behind the counter wanted to show me where the item was, but the one at the register told me, "Go find it yourself" and "Go there and choose it yourself." She had no intention of helping me with the item I couldn't find. The tone and attitude I was given were horrible. Please review.

Pre-ordered toy from the website, collected item in a less satisfactory condition, staffs started to being rude and impolite upon asking if possible to exchange. Paid money and to receive this kind of attitude and service.. Have been their regular and do not have these issue in the past. But in recent months, the chances of getting the item in a "not-so-good" condition is rather high. It's also started to make me wonder with the authenticity of certain item, I even heard them talking to source some toys from JB ? I believe nobody will like to pay money to get something that is not in a good shape. I am talking about "mint-condition", it's not like I am demanding for "perfect" condition. As some toys are meant to be display with the outer box. Disappointed, and it has been a rather stressful experience to deal with the staffs here. Nevertheless, I am done. There are some other alternative in Singapore anyway.

I went to play Ichibankuji and approached the cashier, an older woman who was a bit chubby. I tried speaking to her but got no response. She simply moved the items aside and opened a cabinet to retrieve the lucky draw tickets. It was clear she struggled to squat down, so we mentioned that the Ichiban Kuji box we wanted was on the second row from the left. However, she repeatedly responded, ‘Can you wait? 可以等吗?’ in a noticeably unfriendly tone. We were just trying to help, so her attitude was uncalled for. Unfortunately, I wasn’t happy with the prize either, and it took a long time to receive it. Another staff member had to call for help because the prizes couldn’t be found—they were eventually found underneath some boxes. Overall, the atmosphere felt stressful and disorganized. Very toxic. I’d suggest avoiding this place if possible. The lady who handed me the prizes was kind, which I appreciated. I’d consider coming back, but only if that grumpy cashier isn’t there, as her attitude really affects the experience.

Overpriced toys that are of inconsistent quality. The expensive range of superhero toys (e.g. Hot Toys) are marked up ridiculously high and given a meager discount for 'members'. Post discounted prices can be as much as $100-200 more than the market rate. Clearly unethical practice. Buyer beware!

There's a sales lady (rebonded hair with her curly hair growing out, plump) who has really bad sales service and is always speaking and showing a face like she doesn't want to be working there. Extremely terrible sales ethic. Do consider giving your staff some re-training to create a better shopping experience.