CMLink Singapore Service Centre at JEM represents China Mobile International's commitment to providing comprehensive telecommunications services to Singapore's diverse population. Located at #04-04 of JEM shopping mall, the service centre offers bilingual customer support in English and Mandarin, available 24/7 through multiple channels including in-person consultations, email, and online support. CMLink operates as a Mobile Network Virtual Operator (MNVO) in Singapore leveraging Singtel's robust network infrastructure, one of Singapore's leading mobile network operators. The JEM location enables customers to complete eSIM registration, set up new services, and receive comprehensive telecommunications support from trained professional staff members.
CMLink's service offerings emphasize accessibility and international connectivity solutions designed for diverse customer segments. As a China Mobile International subsidiary, CMLink provides competitive mobile plans featuring substantial data allowances at attractive price points. The service centre staff members assist customers with plan selection, eSIM activation, account management, and troubleshooting technical issues. The emphasis on bilingual support recognizes Singapore's diverse linguistic community, particularly serving customers who prefer conducting business in Mandarin. CMLink's competitive positioning in Singapore's telecommunications market reflects its commitment to providing quality service and value to both local residents and international visitors seeking reliable connectivity.
The CMLink JEM service centre's convenient Jurong East location makes telecommunications support accessible throughout the western region. The professional staff members demonstrate expertise in various service options, enabling personalized recommendations based on usage patterns and budget considerations. CMLink's 24/7 support commitment ensures customers receive assistance whenever needed, whether visiting the physical service centre or contacting support through digital channels. The JEM location represents CMLink's strategic expansion to serve Singapore's suburban markets, bringing quality international telecommunications services within convenient reach of Jurong East's resident and business communities.
This review is for the online customer service that I experienced with CMLink. On 14 Sep (Sun), I signed up for a CMLink plan. According to their protocol, I waited for 2 working days for the line to be activated. On 17 Sep (Wed), I requested a physical SIM card given that CMLink does not support eSIM for iPhone 11 Pro unlike other usual circumstances (I have been using eSIM for my travels for years with my iPhone 11 Pro) at an additional cost of $5. Chris told me it will take +2 working days so I waited diligently for the card to be delivered on 19 Sep (Fri) morning. I had to cancel my appointment for a SIM card that DID NOT ARRIVE. The same evening (after not having Mobile data on the go), I requested the SIM card to be sent ASAP, and their response was to wait ANOTHER +2 working days or I could go pick it up at their one and only service centre. Mind you, it means my SIM card will be delivered earliest only on 23 Sep (Tue); more than a week after I signed up. Totally unfair that I had to bear the consequences because Chris did not place the order for the delivery of my SIM card and they did nothing to escalate the delivery.
Just Saus
They just feign ignorance when I didn't receive my free month under their port in promotion.. never got my free month in the end. Have ported out and will not buy again
Sarah Tan
Live Chat sucks. On line customer service is based in China. If you do not speak Chinese reasonably well, please DO NOT sign up with this service provider. Unless you are prepared to physically go down to their office in JEM if you have any issues.
Liu Yanjing
I have a very bad experience with CMlink. I have one number which plan to terminate next month so I consulted the chat agent for the process of termination. But a few days later my line was cut off straightaway. I feedback to the customer service and than I was told there are no way to get it back because I ask to cancelled the line. Whoever use this CMLink must really careful and take photo for the conversation.
Wong Jian
Bad attitude. Keep yelling at me when I ask him questions. And can’t deliver accurate information to me. I have to search from xhs to know about the info I need. 👎 …
Sun Jiayu
I only choose this company because it is from China my hometown. However their services are so horrible that I had to change to others. I have purchased Malaysia data from them before , and I cannot use it , the customer service asked me to restore my phone to factory settings in order to use their data. No other solution was provided and they just simply charge fees no matter if we use it or not . Every single time call their customer service, you feel either they don’t understood Chinese or they don’t bother to solve your problem at all..
Positive Reviews
Christopher Howes
Staff are very helpful and able to deal with most CMLink related issues.
Albert Kua
Only 1 place in Singapore for customer service centre. You can collect yr sim card here, sale person was so professional to help you in setting up. Now until end of the year have promotion.
Lily Choo
In late August 2025 I bought a new Samsung mobile phone from CM Link’s staff by the name of Enzo and I was very pleased with his efficient & fantastic service as he did a very good job in transferring all my apps without any hiccups. He was very patient and helpful as I went through every transferred App to ensure it’s working. I sincerely thanked Enzo for going the extra mile to help me and I would strongly recommend others to this mobile shop and look for Enzo. I wish Enzo all the very best. Lily
Yunqin
Enzo is very help and friendly, when I encountered problem with my port over, he immediately help me to resolve the issue. He can also help to do phone transfer if you get handphone from them.
Izat 76
Went to CMlink and attended by staff Enzo to get a new SIM card. Recommendations to CMLink for their fast and smooth transaction. Thanks to Enzo.
Lai Leon
The staff jornathan is very helpful and friendly
The sim is work at china, can using whatsapp & facebook
Emily Kueh
Thumbs up to the service rendered by Jonathan. Excellent customer service and detailed explanation.
Eileen Koh
This is my 2nd purchase at CMLink@Jem. Signed up for the $10.10 plan and chose a nice lucky mobile number with the help of Leon (CMLink staff). He is really very helpful and gave alot advise on some nice and auspicious number to choose. He even help to check with other outlets for more numbers to choose. I manage to get a number that I like it alot. Really thankful and appreciate his help. Good service 👍
Colin
Outstanding service, friendly and experience staff service.
