THE EDITORS MARKET

The dress I got from this place have small holes at the back. Didn't manage to catch it when checking the dress and only saw it after washing. Please QC better, I expected better quality.

The staff serving me at JEM's cashier and fitting room areas had a horrendous attitude (the same person). Date: 21 March 2024 / Shopping time: 06:52pm / order number: 167563 *according to receipt*. Normally, when entering a fitting room, you wait for staff to ask about the number of pieces, but here they don't do that which I didn’t know. I waited outside the fitting room, and the same staff member didn't even acknowledge my presence, just saying "just head in.” Fine, maybe she's having a bad day, so I brushed it off. When making payment, I asked about new pieces for the chosen apparels, but she ignored my question and asked for membership before walking away to fetch my items. Throughout the experience, there wasn't a single friendly interaction, not even a "hello." It's a shame because the clothes are nice, but the staff's attitude made me reconsider shopping here. The manager at the JEM store should re-evaluate her work attitude before allowing her to serve customers on ground because it really affects the retail brand's image. I don't expect an actionable plan from the management but it's important to know that the particular staff has a serious attitude problem that really puts people off.

The Editors Market is really going downhill. Their clothes used to feel nice, breathable, comfy, and worth the price. Now everything feels cheap and synthetic. It’s like they have completely forgotten why people fell in love with them in the first place. The sizing is a total mess too. An XS can fit like a medium, but another XS will be so tight around the chest that anyone with a B cup or above basically can’t wear it. And seriously, how many thin-strapped or sleeveless dresses do we need? Not everyone wants to live in strapless bras or stick-ons. It’s getting repetitive and impractical. If TEM actually wants to stay relevant, maybe start thinking about real women’s bodies and comfort again, not just what looks cute on Instagram.

I had a very disappointing experience at the Editors Market store in Jem today. The sales staff, wearing specs, completely ignored the basic standards of customer service. During the payment process, I wasn’t offered any assistance and had to open all the clothing packages myself, even after I mentioned I wanted to check the items. The staff member just stood there blankly, with no effort to help or even ask if I needed anything. When I noticed a top with double stitches, the staff told me it was either that or the display piece because they didn’t have other stock left. I’ve bought from Editors Market many times, and I know stock transfers are possible, but this unbothered staff member didn’t even offer to check and just seemed ready to call it a day. Separately, before I even tried on the clothes, the staff were noticeably loudly chit-chatting in the fitting room area and just pointed at the rooms for customers to enter. When I needed to swap sizes, they were nowhere to be found, and it was incredibly frustrating having to leave the fitting room, change, and come back to grab the right size. On top of that, the fitting rooms had no stools for bags, were dirty, and poorly maintained, with smudged mirrors. The staff behavior was incredibly rude and lacking. To make matters worse, when I thanked the staff member before leaving, she didn’t even acknowledge me, which really added to the negative experience. Basic courtesy, right? It’s clear that the staff is either poorly trained or just unwilling to provide basic service. If they’re so reluctant to serve customers, they might want to reconsider their roles. This experience has certainly left a poor impression, and I’ll think twice before returning.

Went twice today and both times the same young part timers were working the till. Once for a return order and another for a remote order (as it’s sold out online and in Jem). Pretty unfriendly and left me feeling as though I forced them to help me against their will. To the staff working there today - while it may just be a part time job, a means to an end before you get a full time corporate job, kindly take pride in your service line job still. It’s a service job where you are hired to help customers reasonably. Won’t bring you far with such attitude in the corporate world.

Those staff from cashier had some attitude problem, the way they serve the customer is making me pissed off. They didn't even manage their staff well enough, no manner at all. This the second time I bring my wife to purchase from this outlet and it the same girl that serve us. Totally not recommended. They think highly of themselves being a stupid cashier duties. It their duties to serve us right and not for their stupidity attitude problem.

A poorly managed store- a staff was coughing & wheezing every few minutes & DELIBERATELY not wearing a mask. ; I spoke to the manager twice who in turn spoke to the said staff. Yet, she DELIBERATELY not wear a mask STILL, completely in disregard of the well-being of the shoppers.