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Rating Summary

2.4

15 reviews

5
60%
4
73%
3
87%
2
100%
1
87%

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Reviews for Polar Puffs Cakes JEM

Jane Hui Juan

Jane Hui Juan

2

Have always wanna try Polar’s products whenever passing by their stall/ shop. Ordered the Ondeh-Ondeh roll cake. The green part of the cake is quite fragrance, full of pandan smell. However, the cake is overly moist which has made it not soft enough. Thus, might hesitate in trying other products range.

Desmond Lim

Desmond Lim

5

Always very impressed with Polar Cakes. Their cakes are light, fluffy and creamy without being overly sweet and heavy. The price is fair. Today, bought two Christmas log cakes from Jem branch. The staffs were very nice and friendly. Thank you so much 👍!

Yojana Singh

Yojana Singh

5

Staff knew the value of candles on the cake . Remarkable customer service by staff at Jem out let . Will come to u again and again for cake and for ur service. Love u

Sow Tat Chan

Sow Tat Chan

4

Staff are friendly. Cakes n Puffs are nice.

Dera Jasman

Dera Jasman

1

The staff was so unfriendly..not even a smile.I bought 4 sugar roll and 1 eclair..was charged $6.80 but when i reached home,they only gave me 3 sugar roll.They charged me 1 piece xtra..Guess not going there again..Disappointed with the service!

Mui A Low

Mui A Low

2

Disappointed with chicken pie.Not flaky crust and taste like some wholemeal flour used .Was thirsty the whole morning after eating it..needs alot of improvement..will not be buying again.

******

******

4

Very slow service but most of the staffs are elderly so it’s ok.

Nur Natasha

Nur Natasha

5

friendly staffs and good customer service everytime i come here!

Samantha Blessed

Samantha Blessed

1

Yesterday, I bought two portions of chocolate rice and some other food items from the Polar Puffs & Cakes store. The service was provided by two elderly individuals. Unfortunately, the male staff didn't package the chocolate rice in a box as they usually do, opting to put them in paper bags instead. This led to the cake becoming messy. Moreover, despite purchasing multiple items, he packed them all into a small plastic bag that wasn't the appropriate size. It was a disappointing experience in terms of customer service.

wang ellen

wang ellen

1

Super bad service, worst service I have met. Pointed at the cake that I wanted and proceeded to the payment counter but the staff asked again which cake I want. It’s fine, I walked back to point at the cake again. If your staff couldn’t tell which one I was pointing, please just asked again properly. However, what I got from the staff was an attitude tone and said “you can read right?” I was very angry and replied with “yes I do not know how to read” then she kind of tone down and said she couldn’t see what I was pointing. This is the service I get when I spend money to buy cake? Totally do not recommend! Spoilt my mood to celebrate a friend birthday due to this.