Reviews for Don Don Donki JEM

Vincent Lee

November 21, 2025

4

If you love all-things Japanese, this is a fun place to visit for their huge selection of grocery, produce, frozen food, ready-to-eat ones, household products, and snacks. There is also a bar and eatery at this location if you want to stay a little longer. I love their colorful signages and special display of featured items - a colorful visual treat if you are just window shopping. However, it's pretty hard to resist picking up some fun snacks or ready-to-eat sushi, sashimi, or nigiri.

FROSTY

November 21, 2025

4

Not bad! Affordable food prices and a lot of variety. Just that the sitting area to dine is not quite conducive. Payment at the kiosks is not so intuitive and someone needs to guide u on every step. Food is quite oily ngl is oily as hell. After 8pm, got , clearance sale of 30%.

Em YW

November 21, 2025

5

The customer service lady at the self-checkout area by the name of Angie was kind and helpful as I struggled using the kiosk. She was calm, cheerful and assisted me throughout the whole checkout process. Thank you for your help, and keep up your great attitude!

Tania Koh

November 21, 2025

5

A lot of goods! Love the meat section.

Lyanne Hor

November 21, 2025

1

I had a truly shocking and upsetting experience at your store on 9 May 2025 at around 13:24, involving a cashier named 1990 S.I, a middle-aged woman. Transaction 545115 / POS 600705 , for your information and can provide receipt if you needed. I purchased a product because of a promotional poster clearly stating that a free gift was included. However, when I checked out, no gift was given. When I politely inquired about it, the cashier responded in an extremely rude and loud manner, saying, “There’s no more—it’s finished!” I calmly explained that the promotion was still displayed in the store and even showed her a photo I had taken as proof. Instead of addressing the issue properly, she continued to raise her voice, showing clear impatience and hostility. It was only after her colleague standing next to her reminded her that the gifts were still under the counter that she reluctantly checked. Even then, she claimed it was “not the correct gift.” I showed her the promotional poster again to confirm it was indeed the right one. She then very unwillingly gave me one item and said, “You only get one—you need to buy two to get another.” She proceeded to angrily throw the remaining items into a nearby bin. I was deeply upset and angry by her entire attitude. I am a paying customer and did nothing to deserve such rude and aggressive behavior. Throughout the whole interaction, she treated me with a hostile tone and hateful stares, despite the fact that she was clearly unfamiliar with the store’s own promotion. This was an extremely unpleasant and humiliating experience. I demand an official apology and a proper explanation from management. This kind of customer service is completely unacceptable.