Reviews for CMLink Singapore Service Centre JEM

Christopher Howes

November 21, 2025

5

Staff are very helpful and able to deal with most CMLink related issues.

Albert Kua

November 21, 2025

5

Only 1 place in Singapore for customer service centre. You can collect yr sim card here, sale person was so professional to help you in setting up. Now until end of the year have promotion.

Caelyn L

November 21, 2025

1

This review is for the online customer service that I experienced with CMLink. On 14 Sep (Sun), I signed up for a CMLink plan. According to their protocol, I waited for 2 working days for the line to be activated. On 17 Sep (Wed), I requested a physical SIM card given that CMLink does not support eSIM for iPhone 11 Pro unlike other usual circumstances (I have been using eSIM for my travels for years with my iPhone 11 Pro) at an additional cost of $5. Chris told me it will take +2 working days so I waited diligently for the card to be delivered on 19 Sep (Fri) morning. I had to cancel my appointment for a SIM card that DID NOT ARRIVE. The same evening (after not having Mobile data on the go), I requested the SIM card to be sent ASAP, and their response was to wait ANOTHER +2 working days or I could go pick it up at their one and only service centre. Mind you, it means my SIM card will be delivered earliest only on 23 Sep (Tue); more than a week after I signed up. Totally unfair that I had to bear the consequences because Chris did not place the order for the delivery of my SIM card and they did nothing to escalate the delivery.

Lily Choo

November 21, 2025

5

In late August 2025 I bought a new Samsung mobile phone from CM Link’s staff by the name of Enzo and I was very pleased with his efficient & fantastic service as he did a very good job in transferring all my apps without any hiccups. He was very patient and helpful as I went through every transferred App to ensure it’s working. I sincerely thanked Enzo for going the extra mile to help me and I would strongly recommend others to this mobile shop and look for Enzo. I wish Enzo all the very best. Lily

Just Saus

November 21, 2025

1

They just feign ignorance when I didn't receive my free month under their port in promotion.. never got my free month in the end. Have ported out and will not buy again

Yunqin

November 21, 2025

5

Enzo is very help and friendly, when I encountered problem with my port over, he immediately help me to resolve the issue. He can also help to do phone transfer if you get handphone from them.

Sarah Tan

November 21, 2025

1

Live Chat sucks. On line customer service is based in China. If you do not speak Chinese reasonably well, please DO NOT sign up with this service provider. Unless you are prepared to physically go down to their office in JEM if you have any issues.

Liu Yanjing

November 21, 2025

1

I have a very bad experience with CMlink. I have one number which plan to terminate next month so I consulted the chat agent for the process of termination. But a few days later my line was cut off straightaway. I feedback to the customer service and than I was told there are no way to get it back because I ask to cancelled the line. Whoever use this CMLink must really careful and take photo for the conversation.

Izat 76

November 21, 2025

5

Went to CMlink and attended by staff Enzo to get a new SIM card. Recommendations to CMLink for their fast and smooth transaction. Thanks to Enzo.

Wong Jian

November 21, 2025

1

Bad attitude. Keep yelling at me when I ask him questions. And can’t deliver accurate information to me. I have to search from xhs to know about the info I need. 👎 …