Reviews for ALDO Jem

Aye Yu

November 21, 2025

5

Went to the JEM outlet , was served by super friendly and amazing staff (Dina ) who came up to us in assisting us by helping us to find the shoe sizings without any issues while also serving our customers professionally to fulfils both requests .

Ashish Porwal

November 21, 2025

1

Purchased these shoes from Aldo online. Discolored in just 10 wearings over 3 months. And it has nothing to do how I wear as my previous brands never had this problem. Aldo obviously didn't offer any refund / return/ exchange. Never again from Aldo.

Meenakumari Sundaramoorthy

November 21, 2025

1

16th March, 2025, 6:45 pm - IMM outlet From the moment we entered the store, we felt that the customer service was extremely bad. There were 4 staff present in the outlet and if none of them can help the customer then what is the purpose of having them in the shop? I was extremely disappointed with their judgmental looks that they were giving us, when the customer has a question, it is the responsibility of the staff to help us out but these staff members were rude and were not at all willing to help us at all. Though I had multiple questions, they were focused on their own work and they were not even trying to understand the customer’s perspective. I would give this a 0 if I could. Extremely disappointed with their customer service. Not recommended.

Sherry Loke

November 21, 2025

5

Went to Aldo and chanced upon a really nice shoe that my partner wanna get, however they didn't have the size at this outlet, nevertheless a Chinese woman and a Malay woman helped us out to call other outlet to check whether there's stock available. Luckily enough there is stock at the plaza sing outlet! Really happy with the service here and wish to say many thanks to the Chinese woman who's birthday is today!! HBD!! And also both sales person were really friendly to us! It was already closing time at that point of time and we really appreciate that they still patiently helped us to check for stocks 🥹 Hopefully if possible, maybe y'all can implement a system that allows the sales from different outlet to earn their commission even when stocks are unavailable at their outlet, because some consumers buy things based on the services of the sales personnel! I myself worked in service line so I feel bad when we didn't manage to find the right size there :')

Eileen Goh

November 21, 2025

5

Incredible customer service by both Moon and Helmi yesterday! I needed a pair of black heels for Renci Gala Dinner on that very day but wasn’t happy with the last black pair. Moon then suggested to get Helmi pick up the shoes from Vivo City and to bring back 2 pairs just in case, rather than me driving around as I stayed in the north. Helmi then rushed off and came back to Gem within 1.5hrs, with no lunch. Very impressed with their professionalism and hope that the mgmt will reward them of their excellent service. Great job guys and thank you for making my night great!! :)

Jason Kwek

November 21, 2025

5

Was served by Helmi at Jem outlet. I had a very good experience as he was patient and knowledgeable

Noraini Rahmat

November 21, 2025

5

My shopping experience at this store was very good. I was served by Ms. Moon and Mr. Helmi. I came in to buy 1 pair of shoes and end up with 4 pairs. Very courteous and friendly. Thank you.

Gatsby

November 21, 2025

4

Liked to shop here. A couple of shoes are on discount, and there are extra discount when you buy more than 2 of shoes up to additional 20% off from the discounted price. The Staff was also patience to find the right size and the shopping experience here was satisfactory.

AngeOuDemon

November 21, 2025

4

Love the designs of the sneakers from Aldo …. Staffs was very helpful with following up on stock transfer from other outlet too.

Stephanie Ong-Thomas

November 21, 2025

5

Great service from Dina to help choose the shoes. Thanks for your patience.