Sheryl Lee
Have been purchasing albums from this store for the past few years ever since it opened here, and sometimes even dropping by just to view and window shop, as it is the first time we have a Kpop albums store in Jurong (or in the west in general). However, during two of my recent visits, I'd encounter bad customer service from the staff members. The first incident was when I was simply browsing the albums, taking my time to look and decide if I'm getting one, and just viewing whatever that were on the shelves. I picked up an album, and proceeded to the cashier to pay for it. To my horror, when I turned around, there was a Malay lady in a hijab who gave me the death stare, she literally just stared at me like I owed her money or something, so unfriendly. Then came the second incident, which happened on 1 Oct, I was excited to get myself an Ahyeon Drip album as I remember seeing it during my previous visit, but I didn't have the budget for an album at that time. So on this fateful day I went, and I picked the album up, scanned it and found a defect at the back. I proceeded to the cashier to try my luck and see if they have other copies, and it was this plump Malay (?) lady with orange/some kinda blonde hair who was manning the cashier. She was busy with some stocks, and I asked her if they had additional copies, to which she replied that they do not, whatever that is left there are the available stocks. I tried again, showing her the defect (a pretty obvious one) and asked her if they do have additional copies, to which she went to the staff access room beside the counter, and spoke to her colleague in the room. She came out awhile later, saying that they do not have it, I asked if they have it in other outlets, she responded saying they don't. So disappointing, but this is not my main point. I went to pick up some Kuromi and Cinnamoroll pens and proceeded to make payment, at this point she was busy with some stocks, sorting them or whatever not, and so I patiently waited at the side, in order not to rush her or give her the impression that I was trying to do so. Once she was ready, she scanned the pens, and I asked for PayWave, I had no idea that it was no available for purchases below a certain amount, and mine didn't hit it. She offered other options, and I chose to use PayNow. Once the payment was completed, I showed her my screen, as any normal customer would do. She didn't even bother to give a glance, so I tried once more, thinking that she was busy when I flashed my screen. Again, her eyes were glued to the payment system, and she simply nodded/shook her head, with a dismissing attitude, to acknowledge my payment. This customer service left an impression on me, and I will definitely reconsider purchasing an album/merch from here if she was the cashier on shift during my next visit. Not sure what her name is, but it says Natqm on the receipt I included in this review, and I visited the outlet on 1 October, 4:11pm. I'm actually shocked seeing that there are other negative reviews on the customer service of the staff members here, as all my previous visits were generally fine, no top notch customer service or anything like that, but nothing quite like my most recent experience. Looks like it would be great if management could look into this and make some changes or something, otherwise you will just be chasing customers away. (For reference, these two incidents happened around the Aug-Sep 2025 period.)